NatureBoxReviews of naturebox.com

I got a random charge on my account for $50 from this company and was informed they would refund me for this yesr's subscription. They also informed me that I apparently signed up for a membership that was $50 annually at the time of signing up a year ago. Apparently this $50 is used for credit towards their food. I never received anything from this company, and they refused to refund the other $50 that they took out of my account without providing any product or service in return. I don't remember signing up, they claim to send out reminder emails that no one gets, etc. Don't risk giving them your credit card information.

Terrible, deceitful company. Watch your credit card carefully! They are happy to take your $$$ up front, but have great difficulty letting it go! "Faulty" email reminder systems you can't rely upon, so you will get stung with an auto-reorder at some point. Crazy shipping fees to Canada and no free local pick up. Try getting your $$$ back: impossible! Hint: report them to your credit card company ;) Added post reply: I already tried Customer Service route to no avail -essentially you really don't care, so there does not seem to be anything you can do (according to you). How strange that when you are publicly outed that all of a sudden you do care! This is more telling than anything and clearly represents your company.

Don't do it! I wouldn't even have given it a star at all. Their website is terribly coded and their products are always out of stock. I tried Brandless.com and they don't suck.

Do not use Naturebox. I agree with the other posters that have complaimed about their deceptive billing and "subscription" service. They now charge your card UP FRONT! even though you haven't ordered anything... then tell you you have a credit to use - "use it before it expires!" they say Do not sign up for this service. They used to be a decent company but this new pricing is extremely deceptive. The other reviewers that like the service have just not had to deal with the billing problems yet. The snacks are ok, its the billing practice that stinks

I had no idea that I had subscribed when I ordered the sample pack. I wasn't very impressed, so I didn't reorder. I unsubscribed from their emails. I got another one. I put it to junk without reading, apparently. They automatically "upgraded" my account when I didn't respond to that email! I never get anything (on purpose) if there is an automatic subscription. They will not refund my credit even though they never sent any more snacks. They did say they stopped my subscription. If they do not cancel it, I will have to report them as abusive to my bank.

Here's the deal: In their FAQ's, they show that you can pause your membership, change your orders, and all this other stuff (except cancel your membership) on their website, by yourself. It's not true. You have to do EVERYTHING by either chatting or emailing them. I needed to pause my membership because it was a little too pricy to be paying every month, so I chatted with one of their customer service reps (this was in October). He said he had paused my membership until December 24th. Lo and behold, in November, I get charged for and sent a shipment. There's a lot more regarding the way they work that could be ranted about, but I'll rest my case here. The only positive is that most of their snacks are good, and some are really good. Unfortunately, I'll be cancelling my account with them as soon as possible.

Another scam company. They do not tell you, but they will automatically sign you up for a membership that you cannot cancel and you cannot delete your account. This is what they say on their website if you want to know how to delete your account: "We are happy to help you with any account updates. Our Snack Concierges are available to chat online Monday-Friday from 5:00AM-6:00PM PST and Saturday-Sunday from 7:00AM-4:00PM PST. (Just look for the Contact Us button at the top of the page and you will be able to either chat us or send an SMS message). To ensure that all account updates are completed promptly, please contact us at least five days prior to your next billing date. We cannot refund or stop a shipment once an order has processed. Membership fees and Store Credits are non-refundable. Membership fees are applied as Store Credit and can be used for product purchases within 12 months." Seriously, this is the sole reason how you can tell that they just want to steal your money. Because they don't give any refunds even if you never allowed this. They straight up tell you in the FAQ to delete your account that you just can't. you have to go through them and it BETTER be within 5 days, otherwise they get another $5 out of your account before they tell you to f*** off. Everyone giving good reviews on here probably don't even realize that this is a thing because, again, the website does not tell you that they're doing this. And the best part about this is the "37 out of 242 found this helpful". Look at this Naturebox. This is the reason you guys have 3 stars on here. Give people their money back that you easily stole, or at least make it so I can cancel my membership. Don't even bother with your garbage copy and paste "we want to email you to sort this out" BS either. If you want to fix this then help everyone out and make it so you can just cancel the membership instead of making it that there's no way out. That is the only way I am going to change my ratings and to ensure that you guys get any good future ratings. People aren't stupid. They will realize that you've been stealing their money and they will come back and change their reviews

I've been with Naturebox for over 5 months now and they only charge $5 dollars a month ( I been reading the bad reviews saying people are paying 50 a month this has not happened to me then again I do not create subscriptions and I look for the codes to save the money on each my orders) and I find when you order the variety packs they are usually cheaper that way in larger packs. If you want to make your own box best way is to wait for a good promo code that offers least 25 percent off or more, and of course if you get a free shipping promo code but do know there is a limit how many times you can use the free shipping code "freeship" They offer a good variety to choose from and I enjoy the snacks. It can become expensive but much like any shopping just know what to look for whats on sale and those promo codes :)