Spiritu P.
Absolutely disgusted with Natural …
Absolutely disgusted with Natural Retreats in every way. Difficult to work with and does not fulfill promises. Making reservations was a nightmare and homes were unclean.

Natural Retreats offers a distinguished selection of luxury properties in iconic destinations across the United States. Whether you’re looking to hit the slopes in Park City, mush through the forest by dogsled in Whitefish, or enjoy a week on the links in Palm Springs—we have the home for you. Each city has a dedicated local team that provides personalized service to help you and your loved ones make the most of your stay.
Natural Retreats (naturalretreats.com) has 495 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Spiritu P.
Absolutely disgusted with Natural Retreats in every way. Difficult to work with and does not fulfill promises. Making reservations was a nightmare and homes were unclean.
Alisha A.
We have been coming to Moonlight Basin, Montana since 2007 and renting through Big Sky Luxury Rental. What a tough act to follow. They were a local company with local people who cared about each an every one who rented through them. The service was outstanding!!! As for Natural Retreats, trying to contact someone as well as getting a response. Good luck with that. The unit was not clean, not to mention the pants found at the head of the bed. (So did we have clean sheets)??? When is trash pick up??? Not enough bowls, stove needs work, showers need cleaning. Shall I go on....
Bruce H.
I hired this supposed 5 star company to manage my property in Palm Springs. An awful experience from the beginning until I firedd them. They agreed to coordinate the setup of my jjwcuzii, since I lived in the east coast. 7 weeks later , the jacuzzi still say in the carport. All my texts and endold were ignored. No accountability whatsoever. I asked for the pictures of my place so I could use them fior my new ad and new property manager . I was total ignored by multiple people including Adam Shoen from corporate office. After not giving me the pubs , they charged me fior them. These are only a few of many issues. I am taking them to small claims court. Todd Webster in a Palm Springs said he wouldn't charge fir the pics. I was charged anyway. It will All come out in a court. Stay away from this company. A horrible experience on so many levels.
Scott E.
Natural Retreats- "View to Remember" Wow what a disaster.... I called the supposed manager "Jeff" an told him the AC didn't work all week and and he basically told me it was my fault we had a horrible weekend because I didn't call earlier. I guess it was also my fault: There were bugs all over the second floor! They advertise this beautiful view but the windows are so dirty you can't see out of them. TV, nope! Trees grown up blocking Direct TV dish signal Ok then, DVD players, 0 for 2 neither in cabin worked. Lots of other great places to stay in the The Smokies, don't waste you time or money with Natural Retreats.
Response from Natural RetreatsJun 23, 2016
Mr. Ellis – I apologize that your experience with us in the Great Smoky Mountains wasn’t the best that it could have been. Your insect concerns have been reported to Pest Control and the trees outside have been brought to the attention of our maintenance crew. These will be taken care of immediately to ensure that this will not be a reoccurring issue for future guests. Our maintenance team also advised that the A/C was frozen due to being turned down below recommended temperatures. We encourage our guests to reach out at any point during their stay if there are issues or concerns, so that we can make every effort to correct them immediately rather than after departure. If you do stay with us again (and we hope that you do!), please don’t hesitate to reach out to the Retreat Management team at the time of any issues. Thank you for your feedback. Thank you, Melissa Zoda, Retreat Manager
Weasel99
Sell themselves as high-end luxury. In reality, it's not. Shabby decor, worn fixtures & fittings. Avoid.
Samantha P.
Had a great stay once again at lodge 4 yorkshire dales. Only critisism would be the lodge was not as clean as usual, the en suite had a smell from the drains upon arrival. And the blinds kept falling of the roller. Overall we enjoyed our stay once again, staff on site very attentive.
Karen S.
Lovely property and beautiful location. Little extras like hamper always welcome
angela C.
Lovely accommodation and thoughtful arrival hamper. This is our 6th time here, almost always in winter and it never disappoints. The accommodation is cosy and encourages r and r. However, you can have lovely walks (we recommend walking to Crantock and Sunday lunch in The Albion) and brisk forays to the beach - plenty of surf.