Natural RetreatsReviews of naturalretreats.com

Wish I would have seen this site for reviews before booking but thought I could trust Marriott Home & Villas to certify companys and their proprties. 6 month later still no manger ever called to address the issues or offer compensation for false advertising and a ruined trip. Main issues: - Arrive and lock box doesn't work to let us in with provided code. Discover after digging through emails to find another code and that works - Dirty sheets in the bedroom with dirt in them. - Fans covered in inch plus layer of dust build up - Door of Downstair bed room to the outside doesnt fully work and step has damaged tile so have to be extra careful trying to go in and out. - No wifi as stated. Not big deal except the landline has no dial tone and their is no cell service. Have to go out in a thunderstorm to try and find somewhere to call to get fixed so if an emergency we can call out. - No working hot tub. Technically there is one which was part of why we booked but didnt work. Never fixed so could not use it. - Low water pressure and no hot water when tried to wash dishes. - Go to take a shower and same problem. Almost no pressure and ice water. Call about issue... Kept being told fixed but not...so after 3 days of almost no water and us having to push for hot water heater to be checked they realize the hot water heater was full of sediment. by that point we are having to leave early as it wasnt safe to clean my 3 year old because of water temp being so cold and such low pressure. They didnt fix the day on lake so we all had to sleep with lake water on us so left to get cleaned. When called to say we had to leave early and wanted a manager to call the employee was rude, acted annoyed we dare leave early, no offer of compensation for them ruining a birthday trip and having us stay in such terrible conditions. Manager never called... No success getting to someone so having to work through the Marriott side instead.

We were looking for a Family Get-a-way for Thanksgiving. I came across Natural retreats and loved the pictures for Angel's Perch # 54 on July 2nd. Inquired about it and booked on July 4th, 2020. Thought we were going on an amazing family vacation from Nov 22-27th only to receive notification on Aug 31st that the cabin is no longer available. SERIOUSLY!! Now I had to find another cabin for the same dates after I had originally booked. Natural Retreats had nothing available to offer as a replacement. All they could say was they were sorry! A lot of good that did me. I had to try and find similar suitable accommodations and when I did, it was at another location and I had to pay 800$ more now because of the late booking date. The prices went up the closer to Thanksgiving. Natural Retreats did not offer any compensation, or anything because I had to do this. Very disappointed in this company!

Stayed for three nights during November 2020. Impeccable property. Amenities are complete with many pluses (fire pit, veranda with tables and chairs, manicured grounds, wood burning fireplace, large screen TV in Den). Very clean and accommodating folks behind the scene. This was our third visit; we'll be back again.

The area we stayed in was great! So peaceful and serene. Beachfront Bungalow was perfect for my friend and me. Loved that it was all on one floor and that there was a screened in porch. The place was very clean and comfortable. The only thing that I would recommend is some better knives and cookware. Overall a perfect experience!

The house was awesome, spacious, well maintained and located near everything you need.

Brothers Cove is absolutely the most amazing place. We are only able to take vacation one time a year and this was our 7th year. The scenary is wonderful, the cabins are beautiful and fully furnished with everything you need. You will not be disappointed if you enjoy nature and cabins that are not on top of each other. You have privacy to spend with friends and family. We love this place.

The best thing about our stay at Lantana by the Sea was the proximity to a very wide beach. It was very quiet environment. the House was spacious and met all of our needs. Since we came in the fall, the hot tub was very welcome. the managers answers all our question and were prompt with their answers. We loved walking on the beach during sunrise and sunset!!!

The place was conveniently located, walking distance from the shops and restaurants. We were amazed how clean it was. Newly renovated and stylish. We thought that it can’t get any better then wood burning fireplace until the morning when we had breakfast by the giant window overlooking the snowy mountains. Each room has separate heater, which was great because we customized temperature to individual needs of each family member. The fridge had a filtered water. There was plenty of plates, glasses, pots etc. Everything felt brand new. On the day of our departure we got snowed in and had a delay, I contacted the host and got a permission to check out late. Excellent customer service!! We will be back there soon!!!