Natural Healthy ConceptsReviews of naturalhealthyconcepts.com

I placed my order over two months ago and still haven’t received it. When I contacted customer service, the only reply I got was that they “can’t see tracking updates.” No further help or follow-up since then. Very disappointing — this feels like a scam.

Absolute scam. I bought some items for a good price. But after 4 days of non-shipment, I wrote in because I suspected something. True enough the reply came that the order was canceled because my email had been blacklisted. But the fact was that it was my first time ordering from them. I think it was just a case of listing an item at either too cheap a price or being out of stock. But to allege that a customers email had been blacklisted instead, shows the integrity that this organization has.

There are so many herbal companies out there. AVOID THIS ONE! They take ZERO responsibility for shipping errors and the customer is responsible for sending back orders at OUR cost. They do not supply return labels even if the ship out was their error. Bad practices equals bad company. Take your money elsewhere.

They somehow changed my username to the wrong name and I had no account to log into but I was being charged. When I inquired about the charge, I was never told what it was for. I disputed it with my bank. I tried ordering something else, and it was canceled by NHC because of the dispute. I canceled the dispute, and now I can’t order from them again until 3 months. Terrible customer service and getting answers. Will buy from Doublewood

This company has the strangest customer support I’ve ever encountered. Their replies are extremely brief—usually just a single sentence—with no greeting, closing, or the usual courtesy like “let us know if you need anything else.” It felt cold and unhelpful. More frustratingly, they did not honor a coupon code that I entered and was accepted at checkout. Rather than notifying me of any issue, they simply charged me the full amount without my knowledge or approval. I did not agree to pay that price, and had I known the code wouldn’t be honored, I wouldn’t have placed the order. The one positive is that shipping was very fast, so at least fulfillment is efficient. But overall, the poor communication and questionable billing practice left a bad impression.

Security threat!! They cancelled my order because I didn't send them a picture of a bank/ credit card statement. My order went through (my credit card was processed and I got a typical order confirmation email). But then I got an email a week later (when I was already wondering where the package was) saying it was cancelled. In following up with customer service, they said I didn't respond to a "wallet ID request." Not shockingly, their email saying I needed to send a picture of a financial statement went to spam, but I obviously wouldn't have sent it regardless.

I ordered an item from them that they said was in stock. The item wasn't in stock and I tried to cancel the order and they said it was packaged and they couldn't cancel it. But they didn't send the item until 30 days later. They are a scam and sell items not in stock and say they are and then won't let you cancel.

NHC is a total scam. I have ordered an item which they were out of stock and tried to cancel it they did not cancel my order. I will never buy from NHC and would not recommend anyone to buy.