Native UnionReviews of nativeunion.com

Best phone case I've ever had

I was hesitant to order a Native Union 67w charger due to the multiple reviews here and Amazon that gave a low review of the company but risked it anyway, given that there is no travel charger that is as sleek as Native Union. True enough, the charger came with some cosmetic defects. Customer support was responsive, although I had to send them 3 emails for them to finally see the pictures I have attached. They basically gave patronising reasons and refused to exchange the part, by saying the defects are inherent. It seems that they outsourced their entire manufacturing and distribution, and do not have good QC of their parts. I am still in the midst of trying to resolve my issue. I strongly encourage potential customers to look elsewhere.

Love Native Union! The products are excellent and the service is great!

I’ve had a number of products from native union, most recently the ReClassic case for the 16 pro max and a matching one for my AirPods. I’m usually very fussy with cases and just stick to Apple cases, but had to find an alternative when they stopped making leather accessories. Native Union really impressed me with some solid designs and really good build quality, with cases that look and feel really premium and really nice, whilst also being priced very reasonably!

The product itself is faulty and customer service wants me to pay 3x times the original shipping to return my product. This is first time after all years knowing and being a loyal customer to native union and I get this type of response and no one is getting back at me to solve this

The cords do not last. I’ve already replaced it once this year. You literally have to take a video of the cord not working (takes another phone to get the video) then a picture of the cord cut in half. I’ve ordered a replacement cord at the ending of October (29th to be exact), still hasn’t shipped and it’s November 26. Customer service is horrid. Shell out a few more bucks and buy a quality product.

Excellent product quality

Still waiting on a replacement power bank. Died on first usage 6 weeks ago