nationsbenefits.comReviews of nationsbenefits.com

App not working. Problems buying items that were previously covered. Below average performance. Disappointed that Geisinger Health Care uses this company.

First order rock hard inedible fruit second order rotten vegetables wouldn’t have even order if it hadn’t been that it was a benefit with my Medicare insurance.

It’s absolutely ridiculous. 1. The items online are way overpriced. Ashwagandha through the program is $27 I can go to Walmart and pick it up for $12 Everything is overpriced. 2. Takes weeks on end to receive the items. 3. So if you get $100 quarterly - you may be lucky to get 4 items at these prices. What about allowing us to get items we need at normal pricing. This is suppose to be a benefit that helps us. My last order was a few months ago. I refuse to order further. I’m appalled. Disappointed

Talk about embarrassment went through the cashier line just to find out there is certain items that I could not have so I had to give them back it's funny they're all about nutrition what pissed me off the most is I could not have coffee but it was okay for me to buy soda which makes me an unhappy camper. They found one thing to con me out of my old insurance and I took the bait I'm going back to my old insurance because they never gave me one problem whatsoever..

I have been waiting since March of 2023 to get a reimbursement check for $440. They claim to have issue a check multiple times, but I have yet to see one in my mailbox. I have spoken to multiple support staff to avail. They all give the same apology and proceed to reissue the check. I have filed grievances with NB and Anthem to no avail. This company has a serious management malfunction and should not be allowed to practice business in this country. I have more to say, but the language required to express my anger would not be appropriate for innocent ears!

I believe this company is a scam and BCBSRI should find an honest reliable OTC that actually works for its members. My reasoning: 1. The Flex Benefits Card and it’s OTC BENEFITS PRO app do not align. Making purchases which the app indicates as ‘eligible’ is not the case when one uses the Flex Benefits Card at the register— I have purchased eligible OTC items only to be informed that the card didn’t work sooo…I paid our of pocket. I contacted Nations, spoke to a nice person who helped me complete a reimbursement form and I was told tha a check would arrive in 30days. The reimbursement was approved on May 8. I was informed of this in mid June when I inquired about my reimbursement. Here it is July 10 (2 months-60 days later) and no one from Nations can tell me what has happened to the check…it “ must be in the mail…” somewhere between Florida and RI. I was informed today July10 that the check will arrive in 30 —- working days…meanwhile I have spent hours in the past and today chasing this check which…the Nations Pro App and the Flex Benefit Card could have taken care of if everything worked as expected. For years since BCBSRI has used Nations this has been a problem. One would assume that the ‘glitches’ would be worked out by now. BCBSRI!!! Your clients time and money is valuable. Wake up and do something about Nations.

I would give them a -0- if possible. I wasted 2 1/2 hrs of my day trying [unsuccessfully] to install app on my phone. I never would receive a code to verify my email. And, after calling tech support, I was told that since I had tried more than twice - I have to wait until tomorrow to try & install app again. NOT WORTH MY TIME.

Today I shopped at Kroger with $75 balance on my OTC card. I had vitamins, supplements, mouthwash, wipes, toothbrush, and cough syrup. The total order was $67.52. All items were OTC items. The card paid only $25.07 of the total order, and declined the rest. When I arrived home, I checked my available balance, and found it was $124.93. My account shows an additional $75.00 was loaded on 6/22/24 for healthy food,utilities, mortgage, rent, transportation, and OTC items. I got no notice of the additional $75.00 loaded on 6/22/24. That $75.00 expires today 6/30/24. Only 8 days from loaded until it expires!! WTH!!! Nations Benefits is a terrible company, and I will never sign with any Medicare provider who uses their network again!! Medicare should boot Nations Benefits from their programs. They intentionally make it hard to use OTC at stores. Update: 7/1/24 I did go online and spend the money, on their way overpriced merchandise, and was able to use the $75.00 loaded on 6/22/24 on my utility bill, so nothing lost. Just major frustration.