National Van LinesReviews of nationalvanlines.com

From the beginning with Sam Meredith the Coordinator to Ed the lead driver to our loading and unloading crews it was an EXCELLENT WELL EXECUTED EXPERIENCE! Sam was on his game through the whole process and made us feel comfortable enough to choose National over other competitors! His follow through was extremely professional and very much appreciated! Our move was from southern Indiana to Dallas Texas! Ed our driver was amazing and super professional. On time as planned loading and unloading and even saved us money by being able to maneuver his rig into our subdivision saving us a lot of money not having to pay for a shuttle truck! The loading and unloading crews were quick, efficient and professional! National Van Lines to Mars!! 🚀

We’ve had good movers and poor movers, and the group we had from National Van Lines was absolutely in the poor camp. They aren’t the worst movers ever (North American Van Lines, you still own that title in my book), but they are in the running for second place. The promises and lies: “You’ll be the only load on our truck.” “You’re big, so you’ll be the first and only load.” “Only load.” Multiple times said by the driver. A lie each and every time. We were not the only load, the driver went and picked up another. And delivered it before ours (for the second lie). “Guarantee delivery on Monday.” “Promise, we are headed to Iowa first.” “You’ll be the first stop, guarantee.” “We’ll be unloading you Monday, I promise”. Nope. Went to Michigan first, and then finally delivered here on Wednesday. Can’t be on time. More broken promises… “Be there at 8 am to unload.” The truck was only 10 minutes late, but the unloading crew was more than an hour late. Once they arrive, they still spend another half hour in their van, making phone calls, etc., before they open the door of the truck and unload the first item. 8 am unload time, first piece off the truck, 9:30 am. “If we take it apart, we put it back together.” Nope. Another lie. They took our bicycles apart (after we asked them not to), and then unloaded them in pieces, and that was that. No assembly. Guaranteed price? Not so much. The driver of this truck decided he could not get down our driveway, and so… extra charge (and delay), to rent a U-Haul truck to take things from our house and drive it down an asphalt driveway to the street, about 250’, and load into the big truck. Oddly enough, just 18 months before, another driver from another company was perfectly able to get his exact same size tractor/trailer down our driveway to unload. The difference, apparently, is that if they cannot get to your house to LOAD, you pay for the extra. If they can’t get to your house to unload, THEY pay the extra. So, there’s no incentive for them to try to get close to load, and plenty of incentive to do whatever it takes to get close enough to unload. The packers were Honestly, just horrible. It was a constant fight to try to get them to listen to us, to do anything right. I know that we aren’t “professional” packers, but I myself have moved almost 20 times in my life, and I learned a thing or ten about the process to know what works, what doesn’t. Problems with the packers: Room marked “DO NOT PACK. ALL ITEMS STAY.” We put our suitcases and clothes for the trip in this room, and items for the first few days at the new house. Packers went into the room, took things OUT OF OUR SUITCASES, and packed them. We marked the towels in the bathroom with “DO NOT PACK”, and they packed them… leaving us no towels for showers after loading day. they failed to pack anything else in the bathroom, leaving that for us to find on our final walk through. Specifically asked the driver to speak with the loading crew, to NOT turn items upside down. Pointed out that somethings we had packed should NOT be turned upside down. Pointed out that I had a lot of storage cubes with drawers, the drawers full of tiny parts, beads, pieces, craft items, etc., and that if they moved them right side up, all would be fine. Multiple times, I see the loaders grab a cube, lay it on the back, wrap a blanket around it, turn it upside down, roll it, etc.. Six months later in Iowa, I am still sorting things out, and putting screws, bolts, nuts, parts and pieces back into the proper bins again. We have a hand made dollhouse, we specifically asked them to be careful with it, to keep it upright, to NOT turn it upside down, and when I see it in the truck… it’s upside down. Wooden sewing box, full of needles and pins and thread and ribbons, with obvious top (handles and drawers) and bottom (legs/feet) and they lay it on the side, blanket wrap it by rolling it upside down multiple times. It’s a mess. We had three dogs, and we arranged for my wife or myself to be with the dogs in a closed off porch area all day, so the loaders could work without the dogs bothering them. We asked that the dog beds/blankets be last to be packed, so the dogs would have someplace to relax. My wife, who just had knee surgery, had a rolling office chair there in the porch, so she could sit with them, keep them calm, and keep them from barking at all the activity. Loader told me “we need that chair, it gets loaded next”, so I told my wife it was time to give up the chair, and she would have to sit on the floor with the dogs for the rest of the load. I pulled the chair out of the room for the loaders, and gave it to the guy. He put it in the middle of the living room, and it stood there for another 3 hours, before they wrapped it and packed it. My wife could have been using that chair, instead of sitting on a floor, for THREE HOURS, but instead, they took her chair from her for no reason.

This is by far the worst company for military personnel to use for moving. My belongings were completely ruined during the move, and the company has been nothing but unresponsive and unprofessional. They drag their feet on resolving issues, showing no respect or courtesy for families who rely on their services. Bradley, in particular, has been the most unhelpful and frustrating to deal with. I strongly advise avoiding this company at all costs. Skip on National Claims Services, INC. and National Van Lines - International Division.

The scheduling, pick up and delivery of my belongings went well. However, I am disappointed in the insurance. I increased the amount offered, and supposedly had no deductible. Numerous items were broken, and some are irreplaceable. I was sent a detailed form to complete. I spent a couple of hours completing what box, what item, photos, etc. The entire claim was denied because I packed the boxes myself. It certainly would have been nice to know this before I purchased additional insurance, and also wasted time completing a very detailed claim. The insurance was a complete rip-off unless they pack your items for you.

I moved from Missouri to North Carolina. The people who loaded my stuff in Missouri did a great job which is the only reason I'm giving 2 stars. Ever since then, it's been a nightmare. I had a driver call me and tell me what day he was going to be dropping of my stuff, well within my contracted window. So I drove down there ready so I would be ready to recieve them. No phone call the day before or of,so I called them only to be told they allowed the wrong driver to pick up my stuff, it was currently in Michigan and would be delivered 8 day outside my contract window. When I called National Van Lines to see what they could do to make it right, they basically told me there is nothing they can do. Did not even attempt to make things right. Would definitely think twice before using this company despite its "A" BBB rating

Do not use this company for your move!! Short recap!! Threw my mattress off the 2nd floor porch onto driveway. Lost several items, dozens of items broken or damaged. Took 2 weeks of calling before any contact from claims. As told; submitted photos of damage and even text message sent to delivery crew about damage within an hour . Stated they were not responsible because I did not submit proof despite sending emails, and texts as suggested by the company. They are no longer responding to any outreach by me even though told I had 9 months to submit claims. DO NOT USE THIS MOVING COMPANY THEY ARE A SHAM!!!

I used National Van Lines in my cross country move and was beyond dissatisfied with their customer service, the process as a whole, and their willingness to help with problems they created. I signed a contract with a guaranteed delivery window of June 8th-June 22nd, and did not receive my items until July 12th. Furthermore, I contacted the company multiple times while waiting and was given no information and could not get my calls returned until I was able to get in touch with their director of customer service, who also eventually stopped responding. My items were dropped off at a warehouse in Phoenix where I was moving from on June 3rd and were not even picked up to be delivered to South Carolina until the 26th of June, despite the fact that I was guaranteed delivery by the 22nd. Because of the extreme delay I incurred over $700 in additional expenses for hotels, clothes, and other items that I was not aware I would need. When my items finally did arrive, the driver was extremely rude, refused to help with any assembly even though that was a part of what I paid for. Multiple items were also damaged in the move, about $450 worth of damage. When I filed a claim, as I was directed to do by customer service, they simply said that the damage was not great enough for them to do anything. While I would like to be compensated in some way for the trouble, the disrespect and poor treatment, and the horrible experience, I do understand that is highly unlikely. However, I want to warn anyone else who might make the mistake of using this company. They are over-priced, and treat their customers reprehensibly.

National Van LInes has excellent sales personnel, who are responsive and efficient -- and make great promises that the company falls way short on. I would give them 1 star. Buyer Beware! Whereas you are promised a high dollar limit on claims, the company refuses to pay claims, despite substantially damaging furniture and leaving labeled items to be moved behind in the place that you moved from. When you file a claim, the claim is denied. When you counter the claim denial, the rationale for denying the claim then changes. I would highly recommend avoiding using this company!