National Van LinesReviews of nationalvanlines.com

Warning to anyone considering National Van Lines Inc. for an interstate move. I signed a contract on April 29, 2026 with a delivery window of May 28–June 11, 2026. It is now July 1, and my belongings have not been delivered. They have not even left California. The company now claims my contracted delivery date was July 2, a date that appears nowhere on the contract I signed. When I call, representatives tell me there's no record of my original dates. I have the signed, dated contract that says otherwise. I've been sleeping on an air mattress for over a month, paying for a storage unit sitting empty, and waiting on delivery dates that keep getting pushed. I was told pickup would happen June 25–26. It didn't. I was sent an invoice on June 27, paid it in full, and was then told my new delivery window is July 5–15, more than a month past my contract. I have every text message, the invoice, and the signed contract. I've filed a complaint with the FMCSA/DOT. If you're trusting this company with everything you own, please reconsider.

Our moving coordinator, Fazal, was excellent. He explained the process to get an accurate quote and he was there for me when I had questions. The office staff was also very helpful. Our driver Kevin was especially excellent! He called to let us know exactly when he would be at each house and arrived right on time. The moving crew was very polite and rewrapped items that we had wrapped that they felt was not thorough. We had most of our things in boxes but they wrapped most of the furniture in plastic and added padding here and there. Everything arrived in great shape with nothing missing. They unloaded to the assigned rooms and set up beds and carpets. I would definitely recommend them and will use National Van Lines in the future.

I couldn't even get past the quoting phase, because this guy Nicholas wanted to argue about how great they are. How many awards they've been given. Literally, the guy just wanted to argue with me. I call back and get the same guy. I'm going else where. I don't care what awards you've guys gotten I wanted to quote, and just like you know, usually those awards are bought, they're not earned that's not in the opinion. that's called a research study.

NVL moved me from the Bay Area to Colorado. They were about 50% more than any other mover quoted me, but I was encouraged by, among other things, their commitment to quality work and prompt resolution of claims. Ha! I grossly overpaid and they refuse to make good on the items they broke or lost. They delivered +/- 60 boxes to my apartment. Other than setting up the furniture, they did not unpack any boxes. Over the next couple of weeks, I unpacked all 60 boxes. I discovered that a device used with my bed (an Eight Sleep hub) was missing, and they damaged a trophy shelf. I timely submitted a claim. Incredibly, they denied the claim on the grounds that I hadn't identified the issues 'on the delivery papers'. How could I possibly identify that something was lost or damaged when the property was delivered??? Utter nonsense. My bed frame was also delivered damaged. I showed the move supervisor the damage, and one of his crew tried to fix the problem to no avail. NVL denied the claim as if none of this happened. The total amount of the loss or damage is around $2,000. I was offered $20. NVL's strategy is clearly to deny claims at first, hoping the client will give up.

Terrible Terrible Terrible!!! Don't let National Van Lines do an online visual inventory for your move. After the online process is finished assurances are given that if you need to make any changes to let them know. I did! And received no return email or phone call after my two attempts to contact the inventory scheduler. On moving day, last minute revisions were made but there weren't enough boxes or shipping materials. We were told that we would have to choose what we wanted to keep and what we wanted to leave behind. Never in the many moves I have made, has that ever happened. The scheduler was at fault. I had to leave an antique desk, lots of glasses and other kitchen items, the contents of the refrigerator because there was no room in the car as it was jam packed with items that were packed that the mover didn't take, among other things. Will be filing a letter with National to complain and preserve my right to sue.

After my load was picked up, I could not reach anyone to get a delivery date. The movers called me to let me know they were 7 minutes away on the delivery day, so no advanced warning. The load was cross docked (transferred to another truck) and many of our items were disassembled and not packed correctly, so they were damaged. When the truck door was opened at the drop off location, items actually fell out of the truck. I have been working with them for 8 weeks trying to get they refund they promised, only getting a partial refund, despite their promise and phone calls and emails from me every 2-3 days. Every time I called, they said they would get back to me right away, and I always had to follow up again. Very Disappointing and stressful experience. Would not recommend.

Warning, this was an awful experience. The date of the move changed the day-of the move, which caused a ripple in our entire departure causing us to lose booking on hotels and as you can imagine having to shift the entire support on the other side of the move. Then the same exact thing happened the day of delivery, changed at the last minute after calling me to give me a "100% guarantee" of the delivery date and thus I had to make payment immediately while on the road, when that delivery date did not even occur. I was also charged over $1,000 for a shuttle service that was not used and paid $200 for a TV box when the movers simply wrapped it in with no box.

Last June, my sister had this company in Erie move her house belongings to storage there in Erie till she found a place to live. Cost was terrible. She paid alot monthly for storage. She found a place in Erie, a week into this month. They delivered her furniture, and discovered her large tv was broken on the corner. When Direct tv did her hook up, the TV didn't work properly. It worked great at her last home. My sister called them about the broke TV. After reviewing the problem....they gave her $30 towards a new TV!!!! Really? She should have also gotten tree months of storage money back, but she didn't. This company sucks.