National Geographic MagazineReviews of nationalgeographic.com

Would give ZERO stars if the option was available. I purchased a paper subscription as a gift, I was told it would take 12 weeks to get the first issue...4 months later nothing. Every time I call it's someone who doesn't speak English who tries to sell you another subscription. I cancelled everything, this is fraudulent and very frustrating yet embarrassing when gifting!

Appalling. Tried 4 times to take advantage of special offer on digital subscription. Each attempt using various payment methods (all available) all result in an immediate email titled 'order failed'. I called customer services to be told that a) they have no pending orders for me on their system but b) to call back in 24 hours once I'm sure my card hasn't been billed. Not sure what the purpose of calling again is as that wasn't stated. I can see from my card account and paypal account that no payments have been processed. So I headed over here and saw the negative reviews. Needless to say, I won't be calling back and won't be taking out a subscription, not that I could even if I wanted to! Would give less stars if I could.

Fired all their writers and replaced them with AI. I canceled my subscription last year when I found out. Then this company has the audacity to send me junk mail asking for donations. The CEOs of this company are taking home their 6 figure salaries while firing off their staff. GET BENT NAT GEO.

Can't believe they make you put in your email to read information that plenty of other places will give for free. Not going to get spam emails.

Absolutely horrendous experience with the subscription. My father is 83, so I helped him to renew his subscription as he was having problems to set up his online account and renew. I phoned NG, set up his online account and paid his annual subscription with my debit card over the phone and was told all was up and running. That was in May. We haven’t received anything yet, it is July! All they send is reminders to pay. I have exchanged at least 10 emails and phone calls with them, sent them proof of payment from my bank and all the information they might need to locate my payment. They still can’t find my payment and have asked to send them proof of payment, when I already have! It is incredibly frustrating and this is causing much distress to my elderly father. I thought National Geographic would be a serious company, but they have behaved like scammers. The customer service is the worse I have ever experienced. It is like talking to robots. Please sort yourselves out.

The worst Customer Service organization I've ever encountered. I simply wanted to change my long-time National Geo print/digital subscription to digital. I couldn't make the "change" on the website so I called customer service. I called twice but both were the same. They didn't know how to do it, they put me on hold several times for long periods, they were bored with my phone call and hard to hear. The second agent canceled my subscription and then said I would have to sign up myself for a new digital subscription. It's like this magazine is not interested in keeping customers. Unbelievable.

Have been subscribing for years but rarely am I actually able to access my account. Will receive emails of current articles, try to login to my account but am told to enter a 6-digit code that will be sent to my email address. Sometimes this code doesn't ever get sent, other times it takes hours. Once in a while it works but this is a rarity. So frustrated as I live below the poverty line and yet have basically been donating to Disney and National Geographic all this time as most of the time I am unable to actually use the service I have been paying for. Called National Geographic this morning but they were unable to help except to cancel my subscription. Very surprised that such a large supposedly reputable company would have such technical weaknesses. So disappointed!

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