Jane
1 is the lowest I can click
1 is the lowest I can click - I would rate my experience -5. I want to note that it is extremely rare for me to write a negative review but this has been an appalling experience and a massive waste of my time and energy. Over 3 months ago I paid for a subscription that included paper and digital access. I still do not have digital access after numerous requests for National Geographic to provide access. I have worked for years with overseas companies and am very adept at accessing online systems. The responses I get are either "here is the link" - which I have pointed out does not work, or "please delete cache and history". I have asked for a refund and been ignored. I now have to find out who I can contact directly - it is so disappointing as a child I use to look at my father's National Geographic magazines and marvelled at the stories, I thought I'd be supporting an industry that is struggling whilst also getting access to stories I could view from my phone. So sad.
Response from National Geographic MagazineDec 30, 2024
Dear Jane, we are sorry to hear you are having issues accessing subscriber exclusive content on nationalgeographic.com. In reviewing your account, your digital account associated with your email address is linked to your active subscription account and you should have access to all content on our website when logged in. If you continue to experience an issue accessing content, please reach out to our escalations team at: [email protected] Sincerely, National Geographic Customer Services Team