CS
Cannot cancel subscription and can't access account
They cannot find my account yet my credit card continues to be charged for an annual subscription. My subscription was set to auto renewal but I cannot change this since nobody can access my account. Whether I call, try to log in online or send an email I get the same error that my account cannot be found. I was told to wait till I got the next issue as the correct account number would be on the mailing label. Well the mailing label came and it has the same account number that I sent them. I don't understand how nobody can find my account yet I am still getting the magazine and getting charged. Their subscription service is so suspicious. I might have to go to extreme lengths like freezing my card or reporting it lost so that I won't get charged again. Sorry Nat Geo but I can't support their shady subscription practices.
Response from National Geographic MagazineJun 25, 2025
Dear CS, We sincerely apologize our customer services team was initially unable to locate your account. We were able to locate your account with the information provided and have gone ahead and processed a full refund for your recent renewal and one of our customer service representatives will be sending you an email with confirmation of those details. If you need anything further, please respond to their email once you have received it and they will be happy to assist you. Sincerely, National Geographic Customer Services