National Geographic MagazineReviews of nationalgeographic.com

Worst-ever customer service! I bought a digital subscription to National Geographic Kids early in 2017. Although the order was confirmed, the activation link never arrived. E-mails to ask for assistance were generally ignored. The occasional reply did not actually address the issue (e.g., advising me to look at the postal mailing label...). They even advised me that they didn't have a record of the order (even with the order details supplied to them!). It's now a year later, and they suggest that I subscribe electronically (like the original order never happened). It's such a fabulous magazine... how sad they treat customers with such utter contempt.

Love the magazine. But not to the degree that they massively overcharge existing customers compared to new subscribers. After many years of this, i finally decided I'd had enough of that and contacted them. Numerous times! no answer. Ever! They continue to send me emailis and mailings, wasting their money endlessly rather than answering my questions The agency that's clearly handling this as a third party is a disgrace. But the biggest disgrace is for NG mag who have made this decision and are so distant from their customers you can't even find a place on line that would give you their own contact details to tell them this. For a magazine that's supposed to be more of a club and one which i thought prided itself on being a force for good,.. wow!

Nat Geo kids and the company running the subscription (creature media) are impossible to get a refund out of. Within 14 days of purchasing you can get a refund, but they would not respond, and now because it is outside of 14 days they say it is too late / we have refunded you today / you will be called back / whatever excuse they have in their mind. 4 weeks later, after calling every week I have not been contacted and they seem have no way of dealing with a refund. You can not speak to another department or to a supervisor or manager. There is no way to escalate an issue. I have given them time to resolve the situation, but constantly face the same 'wall' of 'we can't help - you need to wait to be contacted'. Do not deal with them.

Haven't received any magazine for over 4 months now. Pretty shocking for such a reputable company. In this time, I could have circumvented the globe myself before receiving my subscription.

Genuinely the most terrible website I have ever used, which I find hard to believe given their international status and reputation. It's not at all intuitive and their FAQs should be called non-FAQs as they do not answer simple questions about how to manage your account. They're also terrible at sending the free gifts out, I was supposed to receive two, I received one after at least five months, the other I imagine I will not be receiving 12 months down the line. It takes a very long time to receive your first magazine after ordering (at least three months), and if you're changing address, inform them at least two months in advance as it takes this long for it to change on their system (why?!). I also haven't received the last copy of my magazine. While the magazine itself is great, the actual time-consuming and awful process it takes to navigate your account and their website ensures that I won't recommend buying it online. Also, when I first subscribed I had to email to ask them to stop sending me at least one email per day persuading me to sign up for a subscription (they had my email address BECAUSE I HAD SIGNED UP FOR A SUBSCRIPTION).

Don't Trust this site! this to me looks like a possible fake site as national geographic magazine is the old name for national geographic and therefor they are exploiting this. The Website looks completely different to the official nat geo.com site.

This is the worst subscription I have ever experienced. Disappointed from their customer service! I am from Malaysia. I have subscribed to NG magazine and purchased one year subscription which comes with free map and fleece jacket in August 2017. But till today, I only received the map and one copy of the magazine (which was in October). The rest of the magazines and the fleece jacket as promised, are yet to receive. I have tried to reach NG through email and even contact them through phone regarding this matter for several times but all my inquiries through email are not entertained and no one attends to my call.

I paid for the renewal three month ago. But haven't received conformation, nor new issues of NG kids. I have tried every thing I could to get in touch - telephone (not through, or through to a wrong place, or non-exsist), email (no reply), online customer service (ticket non reply).... I have never come cross such bad service!! Don't subscribe! No star should be given!