National Geographic MagazineReviews of nationalgeographic.com

I have been a subscriber for 9 years however when my renewal came up last year I have had nothing but problems in contrast to all the years before. They took two payments and when I contacted them about it their excuse was that they were switching companies that they use for the service. It took weeks for anyone to reply to emails and they were never useful or contained an apology or adequate explanation. Finally after about 5 months of chasing this they refunded one payment and sent a cheque for the other cancelling my subscription which was not what I had asked for however after all of these troubles I can not face trying to resubscribe and potentially having the same problems. The online account also does not work and every time I wanted to use it I had to re-register it. It is a shame because the magazine is good and I will miss the articles but their customer service has let them down for such a big, well known company.

I spite of having a valid subscription I cannot access either the current or past issues without paying for that edition or getting a new subscription. Customer Services not interested. I have reported NG to the police for fraud

Excellent magazine (I'm a 20+ year subscriber, or rather I was until recently), but absolutely abysmal customer service. Months before expiration, I tried to renew online (we're 2018, after all), but while my account worked perfectly on the US NGM site, I could not log in on the int'l site, nor reset my password, nor even create a new account. I sent several emails, and was being ping-ponged between the US/CDN and the int'l support for a while. Then, despite several reminders, they went completely silent. So three months later, my subscription expired, no more NGM for me. When will the NGM publishers notice this farce is hurting business? UPDATE 2 years later: after Nat’l Geographic now also dropped support for their (otherwise excellent, innovative when it came out already years ago, eye-pleasing) tablet reader app, and after I had to find that out not by being notified, but by not being able to log in to it, and several emails to customer support before getting that ‘no longer supported’ information, I gave up - I can’t accept being relegated to a simple website that only works when you’re connected to read that beautifull magazine. I will not be renewing my subscription…

3 payments taken in a month, emails not replied to and waited for an hour to get through on the phone before giving up. Horrid customer experience and can not believe National Geographic behave this way (or the company they are using) DO NOT SUBSCRIBE we are still waiting for 4 magazines paid for!

paid for 3 yr subscription in august it is now December, never received any magazines and have been promised refund twice but still waiting for that also. VERY POOR EXPERIENCE

1 star is too many! Signed up for the rocks and minerals back in Sept. Apparently that subscription didn't reach them. Signed up by email in November and on the 4th December had an email saying money would be taken and wait 21 days for first magazine....after reading all these bad comments I'm guessing we will never see anything through the post and the money has gone. More upset that my son, who is so into collecting this magazine. that we should have just walked to the local shops each week to buy it over the counter. Really upsetting and disappointed.

I’ve been a customer of National geographic for about 15 years. This year they sent me a letter in June saying my subscription would be automatically renewed and my card charged in September, but then took the money out a week later in June. When I queried via email ngmintl (at) subscription.co.uk why it was taken out before the due date, they said did I want a refund, and I said well if that’s all you can say to keep a long standing customer, well yes I’ll take a refund. 6 months later and many MANY emails, phonecalls to a number that was a recorded message, now not in service and I STILL don’t have a refund. I searched up getting a subscription to National Geographic and got the number 1800 129 586, and actually managed to speak to someone….but after 2 phonecalls and asking to speak to someone who could sort it out, I was told none of the finances are controlled in Australia, only overseas, so there was no-one in Australia who could give me a refund, I was told I would just have to wait and see what happened with the international National Gegraphic via email. I’ve always loved National Geographic and this is the most disgusting customer service and money grabbing low life company I’ve ever come across, and apparently not accountable to anyone. I will be pursuing this further as I don’t know how they can get away with this.

Poor customer experience. Numerous phone calls and emails over the course of a year - different information given from different people so there appears no central comms log/record of what was said. No real apology for the time and energy spent in chasing something that was incorrectly promised as a gift despite being told I was eligible.