National Geographic MagazineReviews of nationalgeographic.com

I bought my husband a subscription at Christmas, paid for 12 issues, they have never arrived. I did email them and was told I’d get a refund - never happened, we also received a letter after this apologising for the delay but he’ll get his first copy in April - never happened. Now they won’t answer my emails. I have left plenty of time for them to action each promise but, after 6 months - nothing! Disgusting from an organisation like this, took my money and gave me nothing - fraudsters!

Oh dear, so disappointed. Read these reviews just after I set up a subscription to precious rocks and gems at the beginning of June and hoped I wouldn’t experience the same problem as everyone else. But yes I’m still waiting to receive my first 3 issues. I’ve called 3 times and each time told the magazines will be with me by a certain date. They never do arrive. I was even told by someone in customer services that telling my postman/lady about my subscription could maybe improve my delivery?!! This was the final straw and have cancelled my subscription. So disappointed as my son was so looking forward to receiving them. He’s very interested in rocks and fossils so will have to look elsewhere. Really thought i could trust national Geographic.

I feel so upset after reading these reviews. My husband started a subscription about a month ago to precious rocks in Australia. The company that manages this is a joke. They take the money but don’t send any invoices and actually send damages goods. My kids are so upset that their hard earned has been wasted. Their email address does not work (surprise surprise) and when you speak to them they are either very aggressive or say the right things but fail to deliver. I will be taking action against both Vespa and National Geographic as they have clearly breached the law. Wish I had read the reviews before ever showing my kids these magazines! BEWARE!!

I received the NG subscription in December 2018, as a Christmas present, very happy at that time. Since the beginning, I have received the February issue in late March. But that's OK I guess could happen. The same happened with the March issue. Again, it could happen... Later, starting in April 2019, I have not received any magazines. Starting searching on the web for similar problems, found out that’s a common practice. I have immediately contacted them (26 May 2019). They replied June 6, 2019, apologizing and extending my subscription for 2 months. I was finally starting to believe that I would read the June issue. Guess what? Today we are almost in July, and I have not received any magazine. In addition to their incompetence in managing the delivery service, I'm disappointed and frustrated by the amount of time spent chasing them to get what I paid for. I would not recommend anyone to sign up for this service in Ireland!

This must be a scam. I subscribed in Dec 2018 and I received the first 3 monthly copies late, and then nothing... How hard is it to send out a magazine in the post on time? Maybe they are sending out the unsold store copies to subscribers? This is what causes the delays? Anyway it's a waste of money to subscribe.

Truly abysmal. Do not subscribe. I subscribed in mid-November for a Christmas present for my wife. We did not receive an issue until late January. Moved house and it has taken them - so far - over 3 months to update my address. After communication by email and phone I've been given the run-around, including multiple different stories and excuses. If what I have been told is to be trusted, they have been 'upgrading their computer system' since February, 2019. I will be cancelling my subscription, of course, and urge you: do not make the same mistake I did. Buy physical copies if you like the pictures, but subscribe to something else.

I placed a subscription order in December 2018 through a third party agency but I had never received a magazine so I got in touch with National Geographic's customer service in February or March and I was told that I would start receiving magazines from April on. I received nothing in April. I got in touch with them again and they arranged for the latest issue to be delivered to me. One week after, I had not received any issue. I sent an email to their customer service asking whether I can cancel my subscription and get a full refund. They replied to me confirming my subscription had been cancelled and noting me that I would need to contact the third party agency.

I have a subscription with the precious rocks and minarals for 3 weeks now I have bean trying to get hold of some one for the answer the office is now closed and emails beaing rejected. Could some one please help me as what to do thanks.