National Geographic MagazineReviews of nationalgeographic.com

thieves and cheats

Took out a gift subscription for £24 last year. Received renewal notice 2 months ago. Decided ti NOT renew but was debited £29 TODAY. Called them and was told I had agreed to an automatic renewal (news to me as it was a gift). When I called they told me it was my fault and grudgingly said they would refund the money. They could not wait to get off the phone.

horrendous experience with creative media-very rude email response when my daughter's subscription didn't turn up. National geographic embarrassed when I contacted them, am taking this further so will keep posted. very worried it won't turn up at all....then trading standards here we come. Nat geo need to pull out of arrangement with them asap like Tesco did.

Bought a subscription for my sons birthday, nothing has arrived! Have rung customer services only to be passed around to different rude staff and be told that we won’t receive his fist copy until December, 3 months after order!? Never again!!

I bought a magazine subscription for my dad back in May 2019 and I had him patiently wait for 4 weeks . It is now September and has not received a single Copy . All the emails I sent was responded with some non sense general replies that does not answer the questions of when he will get the magazines . I called numerous times only to be passed around . The supervisors were all extremely rude and doesn’t seem interested in resolving the issue . Again not one has attempted to look into the matter . I have just been getting different phone numbers or different emails to contact. I just learned that their customer service is handled by a third party and not National Geographic which explains the incompetence and inefficiency.

Honestly - I’ve never encountered anything like this. Have an annual print subscription, a few issues arrived, for the last half year, nothing. Have written three times and no response and in an act of frustration have written to the US parent company for assistance - one week later, no response. This doesn’t reflect on the magazine - which is of course excellent - but atrocious service. And all the time they are mail shotting me to resubscribe. It is a scam. Under no circumstances make a UK subscription.

I received the first 4 issues no problem.. I've been waiting for the next but didn't think much of it. I've just checked my bank account and I have been charged another 3 times and have not received anything. I've tried to email but the email address doesn't work. So very dissapointed. I want my money back, or I want what I've paid for.

Even after years of ending your subscription, even now and then, they take money from your account, assuming you will not notice. Please be mindful. I ended my subscription over a year ago and since they have taken £19 twice from my account. I have contacted then over and over again and they keep saying they cannot locate my payment. I sent proof from my bank and they never replied. I am now taking legal action purely because of morality not because of the £38. There are much more honest magazines out there, please be careful.