National Geographic MagazineReviews of nationalgeographic.com

I just purchased the $19 magazine and digital annual subscription. I Cancelled My magazine and digital subscription the very next day due to the lack of family friendly content that I found under the family subject. A story about a robot that provides sex is not something I want my 9 and 11 yr old boys to read when they clicked on the robot story. I cancelled on the phone after speaking to a rep. I was given a confirmation code. 4 days later, I checked in again to make sure the subscription was cancelled. No, they couldn’t find any information on my cancelling. I asked to speak to a manager, gave the date and the confirmation code. They provided me with a new confirmation code. Interesting that the first 4 digits of the 7 long digit was the same. Unfortunately. The manager would not honor this confirmation and would not credit the difference of the $19 fee and the new credit of the prorated fee of $15.83. I realize this may sound petty, but it’s the principle. They are not a customer friendly service oriented company. I will be following up tomorrow again to make sure it’s cancelled. What a waste of my time.

Absolute toilet. Clunky app, Can’t access anything, have a subscription but it tries to charge you for every magazine. app logs you out every second. Leaving tomorrow. Don’t bother.

I bought a subscription for the physical and digital magazines. The digital magazine is a complete joke. The app constantly logs you out, it forgets your location in the magazine you are currently reading, and it has other miscellaneous bugs. Over all a horrible experience.

The company automatically "placed an order" for a renewed annual subscription without sending me any email notification at all. It wasn't until I made an online account (which I didn't previously have -> no possible way of knowing about my subscription) a few days later that I saw an order had been placed. I then called customer service to cancel as I hadn't been charged yet. Was told that my subscription would be cancelled but that was a lie.

Took an extraordinary long time to get first mag of an annual subscription. Mag content and quality is not as good as I recall from era of my parents subscription. They recently auto renewed sending me a reminder that this was forthcoming unless I elected to opt out ... but that reminder arrived several weeks after the renewal debit. I'd immediately asked for cancellation and pro-rata refund after debit went through and before 'reminder' letter arrived. The BS that has come back from them a few times on the back of that is unreal. Never again! Mag certainly no longer is what it once was and the service there is 3rd rate at best.

Shockingly poor. I purchased a one-off subscription as a gift a year ago. Creature Media have just taken money from my account without permission. Nobody responds to my email and I have received no communication from them whatsoever!

Shocking customer service. I took out a subscription mid March and payment was taken right away. I saw that I might have to wait 12 weeks before receiving a magazine but here we are in July and still waiting. After various emails back and forwards to customer services I've been told I'll get my first copy in September! Don't waste your money, completely incompetent even fraudulent given they will have had my money for six months by September. Very disappointing.

I clicked the Digital Subscription box for $12, and they charged me 3 times. They took $36 out of my account. It turns out their customer service is overseas, not in the US, so you know once they get your bank account information say good-bye to your money. Oh, and any company using overseas Customer Service or IT is taking money away from Americans and our economy, and they should be boycotted.