Chris M.
Shame about their technology
The articles can we well written and informative but their digital infrastructure is an absolute mess leading to a really poor customer experience. I tried the digital subscription, from the start it was confusing, I set up a direct debit but then couldn't access anything. You have to then create an account (separately), then link the subscription you previously paid for... Unnecessary complex, it should be one operation. When you do eventually get access to the articles, they're unfortunately riddled with ads (even though you've paid to access them) and they're badly implemented ads too, the kind that randomly load and move the page around so you have to scroll back to where you were reading. It's also impossible to find any info on your subscription, if you go to "manage subscription", it asks you to log in again even though you're already logged in. It's like nobody has considered or they just don't give a crap about the user experience. Which is a shame because I'd happily pay if it wasnt so infuriating. However, it is, so I'll be cancelling.



