National Geographic MagazineReviews of nationalgeographic.com

No response to queries,subs cancelled,someone has ruined a great magazine

After 2 months still no issue or digital version. Avoid!!!!!

I subscribed to this in November. In January I called to check in and see when I would receive the first issue. I was told I would receive it mid-month. Come 18th Jan, I called again to be told they ran out of copies and will not receive an issue until February. Who prints less copies than subscribers? That makes absolutely no sense to me whatsoever. I've requested for the subscription to be cancelled and to receive a full refund. The guy on the phone has mentioned that I will receive a refund in 3 working days, but the confirmation email has no mention of a refund, just that my subscription will be cancelled as of March. They are seriously taking the mick, how on Earth can such a poor service still exist?

I have subscribed for Digital but unable to login and their “Forgot Password” leads to another login form. I receive notices for renewal in May which they charge me for in February. I call customer service to get password reset and she doesn’t know how to help me tells me to call another division on another day. I feel as though they deliberately prevent you from logging in so you cannot stop auto renewal. I will be asking credit card provider to block them. Absolute rubbish from what I formerly thought was a great magazine.

I waited forever for the first subscribed magazine to arrive then when it did it was all about the Pandemic! For goodness sake why would I want to read it during lockdown when it’s pumped down our throats everyday? I’m sure I’m not alone wishing to read something light hearted instead of seeing yet more dead bodies, very upsetting & depressing! The other issues since have been dull and disappointing and the December issue is a reflection of 2020! We’ve all been living with this misery why do we need to yet again look back over the past 12 months and read about it all again???

Dreadful. 3 months to receive the first issue then another 3 months to change a delivery address because "it's already been printed on the envelope". When calling to lodge a formal complaint the Phillipines based call centre repeatedly placed my call on hold and hung up. Over email, it took them 2 months to respond at which point they didn't deal with the innitial problem.

Notified you in Sept not to renew at expiration in Feb 2021. You billed me Nov 19 for renewal, just for intetest? DO NOT ENGAGE NATL GEO,

Honestly, if this could be zero stars. That's what it'd get. I have tried repeatedly to get in contact with customer service. So now it's time to branch off to get my refund. The worst service I have ever witnessed. For such a renowned brand, how can you act like this? Do you not have pride?