National Geographic MagazineReviews of nationalgeographic.com

I wrote a review here back on the 21st May about my experience of Ng's poor customer service. NG provided a fast reply :Reply from National Geographic Magazine UK 21 May 2021 Hi Ian. We are truly sorry to hear about this issues you've faced. Please may you email us at ngmescalations@subscription to speak with our Customer Escalations team to resolve this. Thank you very much for your long-standing support, NGUK. I immediately followed up and emailed as suggested and here we are two weeks later and there has been no reply from NG Escalations / Subscriptions. My experience of the poor customer service continues. Ian Price

I hate hypocrisy, Regan once upon the time smuggled narco with aid of CIA, but now an honest people on the airport are playing fricking rescuers for the public

I have a Gmail on my phone confirming one yr online and print service, but get blocked when try use it. Am told I never had it. Just read it 2 days ago, got code from nat geo to access it, was prevented from entering code, which then expired. I have Gmail proof I have subscription n get daily notifications from Nat Geo, who is now owned by Disney, not google, so y is google preventing me from my nat geo acct, forgive me, but what business is it of URS?

We ordered a National Geographic subscription 3 months ago, but have not received the magazine. Do not fall for these cowboys.

I seem to have exactly the same experience as previously mentioned in numerous reviews here. I paid for a 12-month subscription. The issue that was due to arrive a month ago never arrived. I informed customer support. They said that they had arranged for a replacement copy and I should wait 7-10 days to receive it. 10 days have passed but the issue still did not arrive so I contacted them again. And again they told me that they would arrange the second replacement copy to be sent out to me. A month has passes since then and none of the 3 copies has arrived. I asked for a refund but my request was ignored and no one replied me. A very disappointing experience. I wish I had read the comments here before subscribing. As I paid for something that I never received.

As the comment below from Nick states, I have had the same issue. No March issue sent, charged for another 12 months when I haven't even received my last 12. Ignored my refund requests as well.

I attempted to cancel my subscription numerous times but they were never able to send me a password reset. I had forgotten to cancel the dd via my bank account and as they sent no reminder - they hadn't even sent me a copy for ages - I discovered that they charged me the annual subscription and didn't even answer my request for a refund. Frankly, they operate like crooks. They are totally different to the Nat Geo I used to know...

I hope that others will think twice about getting a subscription to this. Don't! After 3 months and about 6 emails to their customer services I am still waiting for my 1st copy. I was told it was dispatched in one email, only to be told in one two days later it was delayed. Basically they tell you anything put how to get your money back - which I have requested twice now. Appreciate current situation has an impact - but is not an excuse for lies. Steer clear - shame as such a good product - just get it at your newsagent.