National Geographic MagazineReviews of nationalgeographic.com

Disgusting service. I subscribed to nation geographic history a few years back. After the second year I tried to cancel. There is no U.K. contact details for them, so it was done through email. Clearly that didn’t work as at time of renewal, they took a direct debit for a year’s subscription. Again, through email, I cancelled. Again this year they have just taken a years subscription from me. I’ve tried calling the U.K. number for nation Geographic, was told by a very rude man that they don’t deal with the History, and that he can’t do anything. Explained that there is no U.K. number to try, and that they don’t respond to email. I have proof of email sent November last year trying to cancel, and from the year before. The below reply for national geographic is exactly what I mean. They’ve read this review, seen I’ve emailed national geographic history, and advised that to get help… I email national geographic history. Save yourself time and money, and avoid

I have a National Geographic Traveller magazine gift subscription set up for a friend each year which has been in place since 2018. In June of this year, the managements of the payments have changed as it was previously managed by a third party subscription company. My direct debit payment was taken in October 2021 for the year (10 issues). Then National Geographic took the same payment again in June! Rang them several times and they keep telling me that there is no record of my payment (despite sending them a screen shot of the payment from my bank!). I had to call my bank to get the money back they have taken and they have now stopped the subscription THAT I HAVE AREADY PAID FOR advising me that if I want the subscription reinstated that I have to pay the annual fee again! I have sent emails again this week with the emails from the subscription company and details of the payment and now they are ignoring me! Appalling customer service, tried to take extra payments and now my friend is not receiving the subscription I have paid for! Someone needs to address this ASAP.

Zero stars for customer service! Utter waste of time! I signed up for the online National Geographic subs and set up payment by DD from my UK bank. Later, wanting to change my email on the account I was unable to get past the second/security login to use 'manage my account' although correct details were given - it also had a login by address tab, with only US states so presumably thought I was a US customer. I explained all this to the US customer services but they were unable to help as I'm a UK customer... So I emailed the UK customer service (ngmintl etc) assuming a real person would pick it up and described the issue, but received a reply which didn't address the problem, from "Johnliendon" who I now realise is a robot. A hopeless back-and-forth ensued until I'd got 3 of these identical replies and nothing solved - I changed the email subject to "Escalate this" to try and get someone interested but received a 4th identical reply. Not wishing to waste further time and being unable to manage my account (e.g. cancel!) through the website I've cancelled the DD and informed the CS email bot-person. After reading reviews below of NatGeo taking unauthorised payments on cancelled accounts I've spoken to my bank who say the DD should not be reactivated - we shall see. Yes it's a shame as the content is interesting. But I don't have time for this BS.

I've had a highly time consuming time just to arrange delivery of Nat Geo magazines for my brother's 50th birthday. Half the phone numbers are not in operation, and the one that is goes through to the Phillipines from the UK! Somebody tried to do the phoning for me and spent half an hour on the phone getting nowhere, unable to complete the above. I also phoned and was put through to above and couldn't understand what she was saying and vice versa. I've telephoned other dept's to no avail going round and found in flipping circles! Doing everything online is extremely difficult for me being disabled, but Nat Geo are not disability friendly and are in fact breaking the law of the Equality Act 2010, as they do not have any 'reasonable adjustments' in place for disabled customers. I am shocked that such a company is operating like this.

Just another example of Disney ruining everything.

I have subscription to the National Geographic Traveller Magazine. Delivery of issues has been fine until the June issue, due to be delivered at the beginning of May. Still hasn't arrived. Tried to contact NatGeo Traveller by phone and email around the 10th May, but got an automated response saying they were up dating their system so wouldn't be able to respond until after 23rd of May. Tried contacting them again 28 May and it now says they're out of action until 13th June. Not impressed that their customer services system is taking so long to update.

Nothing sent out even after 2.5 months! The phone number says they can only answer after 6th May and today is 25th Apr! ORDER SUMMARY PRODUCT: Nat Geo Traveller (Print) QUANTITY: 1 START ISSUE: Issue 100 Mar 22 – 04/02/2022 WHEN CAN YOU EXPECT YOUR FIRST ISSUE BY?: 04/02/2022 PRODUCT: National Geographic Traveller Food (Print) QUANTITY: 1 START ISSUE: Issue 15 – 04/02/2022 WHEN CAN YOU EXPECT YOUR FIRST ISSUE BY?: 04/02/2022 Editing on 18th May 2022. Still didn't receive anything, though the team was "in touch" on 29th Apr 2022! Editing on 6th Jun 2022. Still didn't receive anything. Though I have received this response on 19th May, nothing happened since then!!! "We are in the midst of moving our subscription fulfilment company to a new provider but our customer service team have your details and will be in contact to try and rectify your subscription for you as soon as we are up and running. There is currently a technical delay but we hope to be live in the next week or so. We appreciate your patience. I am sorry you haven’t yet received your copies. I have asked for these to be resent today to you as a matter or urgency in the meantime."

The only way I would subscribe to the National Geographic Channel now would be because it came automatically with a package that I had purchased. The programming is now very stale. Between the plethora of vet and narc shows, which long ago became far too wearisome, there is little left to catch the viewer's attention. There used to be regular offerings of explorations into primative cultures, to different ethnic cultures, and in depth biology studies of various wildlife, and special events that related to them. Now shows of this type are rare or non-existent. I find far more nature and cultural shows on BBC. It's sad to watch the slow and painful death of a once great channel.