Annie
China Drop Ship Company - Terrible Quality
I emailed the merchant on June 15th requesting a return and full refund for six unworn dresses that were poor quality and did not fit. Over six email exchanges, the merchant repeatedly deflected my request by offering an exchange, 120% store credit, a 10% partial refund, and then a 20% partial refund, all of which I declined. I made clear each time that I wanted only a full refund to my original payment method. When I firmly insisted a final time, they provided a return address in Shenzhen, China. The merchant operates under the name Naples Boutique with a US-facing website but is a Chinese dropship operation. Shipping six items to China with required tracking would cost $80 to $150 or more, which was never disclosed at the time of purchase and makes the return financially unreasonable by design. The return was unsuccessful because the merchant made it effectively impossible to return the items without spending an additional $80 to $150 in shipping to China with no guarantee of a refund upon receipt.