NaplesboutiqueReviews of naplesboutique.us

BUYER BEWARE!!!! The item I received was not what I ordered / what was pictured on their website. Please be very cautious when ordering off the website as what you see is not what you will get. I tried to get a refund for my order. I was offered a 20% refund or I could return it on my dime to Longgang District, Shenzhen, Guangdong - wherever that is!! Not happy and will never reorder from this place EVER, as it is a total scam!!!

Fake Ai reviews and marketing, product isn't quality. Do not shop here. Return policy is fake and they're not US based as advertised. Completely misrepresented website, products, and service. Saw an ad on tiktok, it's AI generated. If you look at their website reviews (including the positive reviews on this website) they are all AI generated and not at all aligned with the actual service or product being offered. I received a dress that was entirely different from what was on the website despite having excellent reviews. After looking at the reviews, they are clearly AI written and not real users. Do not get misguided by them. Customer service offers refund if you pay for return shipping to China, plus willing to wait through customs (which can lose the product), and only then they will consider a refund if it passes customs and ends up in their warehouse which can take well over 1-month of processing time. They did not advertise this return policy and blocked my domain from access their website. I took screenshots though to prove they're misrepresentation. SAVE YOURSELF DO NOT SHOP HERE IT IS A SCAM AND THE PRODUCT IS NOT AS ADVERTISED.

Shipping was fine, but clothing was not the quality expected via pictures or price. There is no lining on the clothing. When return and refund was requested, there were numerous options given that were NOT returns but would generally cause me to have to spend more by paying for shipping, etc.

This company is terrible. They represent themselves as a luxury Florida boutique but they drop ship cheap items from China. Items are not true to size and look much cheaper than the photos. The refund/return process is handled as a negotiation via email where they offer partial refunds (such as 20%) as well as store credits. Full refunds are provided only if you pay to ship items back to China with tracking, which far exceed the price of the item. Do not give them your money!!!

Their website promotes this company as being founded and based in Florida. However, they ship from China and will only accept returns to China. What a joke. They'll give you 30 days to get the merchandise there, but waste a good amount of that requesting pictures, offering discounts and credits, etc. AVOID! This is a Shopify website and it most likely violates some terms of service by not disclosing the return process. Start a credit card chargeback and you'll probably get a quick refund.

⭐ 1 Star Very disappointing experience. We purchased from their U.S. website, but returns must be shipped to China at the customer's expense. The return shipping cost was almost 4 times the item's price. Customer service refused to provide a reasonable solution and only offered a 20% discount to keep the item. Misleading return policy and poor customer support.

They dont even deserve one star. Their customer service is horrible. They won't even provide a full refund. They are scammer. They keep offering a percentage for return so if you weren't planning to provide the return why not list that on your site. They are quick to provide a respond but when it came to giving a refund they were stalling. Such a shame that stores like this can ruin the experience for people. I highly recommend not buying from this store. You can get better quality and better prices elsewhere. Again shame on these people. I have all the emails threads saved from them if anyone wants actual proof but please save yourself from the hassle of ever dealing with this store. Poor customer service.

Ordering process was simple and quick. Follow up and communication after order was placed is spot on.