NaplesboutiqueReviews of naplesboutique.us

SCAM! Do not order from them. Their products and cheap, see through and not as pictured. They will also make you jump through hoops to try to return the product. They do not disclose that they are located in China therefore having to pay customs fees in addition to return shipping. At first they only offered store credit, but after 28 emails, they offered 40% refund and I wouldn’t have to return the item. Stay away from this company.

Everything about their website is a facade that they’re a Florida company. They are a China company. They state 30 day returns. I tried to return a dress that was such poor quality. They told me to ship it to a Mr Wang in China which costs me $35.00. The dress was $70. Ridiculous.

I would not recommend purchasing from Naples Boutique Florida. I ordered two dresses, and the quality was extremely disappointing. The items looked nothing like I expected and appeared to be cheaply made. I was also surprised to discover they were shipped from China. When I requested a return, I followed the company's stated refund policy. After numerous emails back and forth, I was never offered the full refund outlined in their policy. Instead, they repeatedly offered store credit or only a 10–20% partial refund if I kept the items. When I asked where to return the dresses, I was given a return address in China addressed to "Mr. Wang," which was unexpected for a business presenting itself as a Florida boutique. In my experience, the company did not honor its advertised refund policy. Based on my experience, I feel misled by this business and regret my purchase. I would encourage others to read the return policy carefully and research reviews before ordering.

The dress from this "store" arrived and looked nothing like the online picture. The fabric was terrible. I imagine it cost about $3 to produce. After much back and forth and realizing that returning the dress to "Mr Wang" in China would cost almost the cost of the dress, I took the 20% refund and donated the dress to the local GoodWill. Total SCAM.

This company is a fraud. The dress came from China, completely different than pictured and described. They would not allow me to return it for a full refund despite their clearly posted “100% guarantee”. They have so many red flags, including the extremely high number of positive reviews/ likes. Be ware. I flies with the FTC and disputed charges with my bank even though they told me if I did, it was illegal and they would “shut down my card”. Worst purchase I have ever made.

First time customer. Felt ok ordering as on several sections of their website they state 30-day returns. Ordered a dress according to their size chart, it was too large. This language is copied directly from their website: 30 day money-back guarantee Less than 1% of customers use it, but it’s there if you need it. Our 30-day money-back guarantee. Simply return your items within 30 days. 24/7 Customer Service Questions about your order? As the founder of Naples Boutique Florida, I believe great service makes all the difference. I contacted customer service to initiate a refund. They emailed me back and asked me to send them a pic of dress and the package so they could assess if the item was eigible for a refund. Okaaay, but I did, but instead of providing refund info, they sffered an exchange, if I paid the shipping fee. Or, they would give me a 120% store credit. I replied that I wanted a refund, and they start giving me the run around, offering me a 10% refund and let me keep the too-big-for-me dress, and a 50% store credit. I asked them to stop wasting my time, and give me the refund details. They replied with an offer to refund me a 20% refund and keep the product, or I can return the dress to China. paying for the shipping, and if the dress gets lost between here and China, I would not get a refund. So this store is not really in Florida. The return address: Return Address: Recipient Name: Mr. Wang Room 202, 2nd Floor, Building 6 Huanle Smart Industrial Park No. 16 Exihutian Road, Pinghu Street Longgang District, Shenzhen, Guangdong Tel: +86 185 8841 4149 Post Code : 518511

Don't. Has nothing to do with Naples Fl. I received the dress and now I have to take a picture of it and they will decide if they will accept the return and I have to pay to return it. Stay clear. I should have researched better.

Horrible quality, and they will make your return extremely challenging - including the shipment to China! Also they are running some scams …. Horrible website , never buy here !