Julie J.
Do not buy from this company!
This company has a money back guarantee if you are not satisfied with the hearing aids within 45 days This is a lie. This is a fraudulent company. I purchased the hearing aids for my mom in mid November 2020. She was unable to use them as her ears were not shaped normally and needed custom made ones. They were never used. Spoke with the company about this. After much debate with them, they finally authorized return and sent a link to purchase a return label. $10 for the label. Packaged everything as instructed. Confirmation of receipt was sent to my email. Then the mess began. I kept getting a phone call that they only received the batteries and for me to mail the hearing aids. I finally spoke with the warehouse who said they did receive the hearing aids and needed 3-4 weeks to inspect them and send my refund once inspected. Waited 4 weeks and just contacted them today about my refund. I was being told again all they received was the batteries. Today I contacted my credit card company to deal with them and get reimbursed. DO NOT BUY FROM THIS COMPANY! THEY DO NOT STAND BEHIND THEIR RETURN POLICY. They deserve 0 stars for all my stress they caused. And to you NANO, do not reply back to me or try to call. I’m done with you.