NaktoReviews of nakto.com

Response from NaktoMay 10, 2024

Dear, Diego. We're sorry to hear about your experience with our electric bike and customer support. We've shipped a new battery for your STROLLER and if it hasn't arrived yet, please reach out to [email protected] for assistance. Regarding the discrepancy in the material description on our website, we strive for accuracy, but sometimes upgrades or changes occur at the factory level, leading to errors. This is rare, but we appreciate your feedback and will promptly rectify any inaccuracies. We apologize for any inconvenience caused and hope to regain your trust. Best regards, NAKTO team.

Response from NaktoApr 29, 2024

Dear Mark, We're sorry to hear about the issues with the tires. It's possible that the tires were not fully inflated during shipping to prevent potential explosions due to high temperatures. We recommend checking the tires to ensure they are properly inflated and submerging them in water to check for bubbles, indicating a puncture. If the issue persists, please respond to the email we sent you from [email protected] for further assistance. Best regards, NAKTO team.

Response from NaktoMay 17, 2024

Dear, Matthew We apologize for the inconvenience you've faced with your bike setup and the missing screw. Please let us know the current issues with your bike by sending photos or videos to [email protected]. We're committed to resolving them promptly, with your cooperation. Best regards, NAKTO team.

Response from NaktoMay 17, 2024

Dear, Obito We've checked the logistics, and it appears that the integrated central wire has been delivered. If you haven't received it, it's likely lost in transit. We'll promptly send you a replacement integrated central wire. As for the warranty, we indeed offer a one-year warranty. You can refer to this link for the specific warranty policy: https://nakto.com/pages/warranty-service Best regards, NAKTO team.

Response from NaktoMay 17, 2024

Dear, Cole We ship orders based on the sequence they are placed. We'll notify you when the item is back in stock. Apologies for any inconvenience caused by the out-of-stock situation. Best regards, NAKTO team.