NaktoNakto Ebike: Elevating your ride since 2016! From city ebikes to fat tire ebikes, electric trikes, and cargo ebikes, we've got your perfect match. Enjoy free shipping, a one-year warranty, and explore in person at our showroom!Fat Tire Mountain EbikeCity Commuter EbikeCargo EbikeFolding EbikeStep-thru Ebike
Nakto (nakto.com) has 276 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Tim L.
Never received order . You shipped to wrong address.
Response from NaktoMar 17, 2025
Dear Tim Lewis, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.
Stuart S.
I was sent the wrong controller, and when I tried to find out what to do, I didn't get a reply for days, and they still didn't think I was getting the wrong controller.' After days of no reply, I sent it back, and I am asking for a full refund and the cost of shipping it back.
Response from NaktoMar 17, 2025
Dear Stuart Smeltzer, Please send an email to our support team at [email protected] to confirm your controller. We have a team of professional customer service representatives who are ready to assist you with any questions or concerns you may have about your controller. They will provide you with the best possible support and guidance to ensure your satisfaction.
Scott S.
I didn't get what I ordered but received a slider which is not what I ordered and now I am waiting for them to send me the part I ordered. So far, Temu could be a better choice when I buy another ebike
Response from NaktoFeb 18, 2025
Dear Scott Stiffler, I sincerely apologize for any inconvenience caused. The battery lock you ordered is currently out of stock, but it will be restocked within the next 1-2 weeks. Our customer service team has already reached out to you via email to confirm whether you’d prefer a refund or to wait for the item to be shipped. Thank you for reaching out to us, and we appreciate your patience. Best regards, nakto
KayKay
Bike broke no one will help me figure stuff out. They just want you to keep buying parts so they can make there money. Do not reccomend. Been a paper weight that's been a waste of space and a money sucker since I got it.
Response from NaktoFeb 18, 2025
Dear KayKay, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected]. Or please leave your email address so we can contact you. Best regards, NAKTO team.
QUEL
Well, I have 3 Nakto Ebikes and My super Cruiser has a problem, Now their delivery fee and everything is fine. The replacement parts wasn't for the supercruiser, but an F6 model. And it was fine!!! But still a 1 star review for me cause of my Super-Cruiser not functioning properly!
Response from NaktoFeb 18, 2025
Dear QUEL, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected]. Or please leave your email address so we can contact you. Best regards, NAKTO team.
Jacob K.
No support given for a 1000 $ paperweight. Please reach out I want an access to repairing my F2. I purchased it thru rent a center and now they are dropping the entire program
Response from NaktoFeb 5, 2025
Dear Jacob Kunz, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected]. Or please leave your email address so we can contact you. Best regards, NAKTO team.
Joseph M.
Had an issue with my order and the support team was not helpful at all. Nor did they make any effort to compensate or refund me.
Response from NaktoJan 24, 2025
Dear Joseph Mann, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected]. Or please leave your email address so we can contact you. Best regards, NAKTO team.
Charles I.
Used a useless company for shipping.
Response from NaktoJan 14, 2025
Dear Charles Iseman, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected]. Or please leave your email address so we can contact you. Best regards, NAKTO team.
