NaktoReviews of nakto.com

3.6276 reviews
Bicycles

Nakto

About Nakto

Nakto Ebike: Elevating your ride since 2016! From city ebikes to fat tire ebikes, electric trikes, and cargo ebikes, we've got your perfect match. Enjoy free shipping, a one-year warranty, and explore in person at our showroom!Fat Tire Mountain EbikeCity Commuter EbikeCargo EbikeFolding EbikeStep-thru Ebike

Nakto (nakto.com) has 276 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: nakto.com
Website: nakto.com
Category: Bicycles
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 49% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Nakto reviews

Showing 70 reviews with 1 star · Clear filters

Clint A.
Jun 19, 2025
Did not send power to my bike Send me a…
Did not send power to my bike Send me a bro controller and not getting back to me. Poor service.
Response from NaktoJul 3, 2025
Dear Clint Anyos, Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.
DM
Jun 5, 2025
Late and no delivery
Made an order on May 21. No update or delivery since then. I enquired today (June 4) and Nakto responded that they would now ship the product.
Joseph M.
May 22, 2025
Better E-Bike for same or lower price
Long story short. Bought battery for ebike.......battery didn't work. Representative sent 2nd battery didn't work. Told me I had to pay return fees to get a refund. I opened up the batteries to find out the fuse on the outside shell of the battery wasn't even wired into the circuit and a fusable link with a 30 amp mini car fuse was wired into the circuit instead. The battery is not what is being advertised on the web page and the batteries had blown fuses prior to delivery. Batteries deteriorate over time and become unstable.......I could only imagine what corners this company has attempted to cut and be dishonest about to their customers. They could practice some integrity and honesty.
Response from NaktoMay 27, 2025
Dear Joseph Marcisz, Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.
Mike D.
May 18, 2025
Right part
Right part Wrong connections Must have been redesigned Left with no bike Disappointed
Response from NaktoMay 27, 2025
Dear Mike Dolsn, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.
Pat
May 11, 2025
We still are not have received the…
We still are not have received the product. Paid $19 shipping for a small part. They didn't put enough postage on it so it was returned to Nakto and we still have not received our part.
Response from NaktoMay 27, 2025
Dear Pat, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.
Joel S.
Apr 22, 2025
It's been two weeks and i still have…
It's been two weeks and i still have not received my whole order the bottom bracket i ordered is still in California and has not moved.i use my bike for every day transportation and it sucks having to walk 3hours to work and 3 hours home
Response from NaktoMay 9, 2025
Dear Joel Stout, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.
Derek L.
Apr 14, 2025
I purchased a replacement controller…
I purchased a replacement controller and theybsent the wrong one, nowni have to pay to make it right. At least 40.00 because of their mistake. Booo
Response from NaktoApr 17, 2025
Dear Derek Leopold, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected]. Or please leave your email address so we can contact you. Best regards, NAKTO team.
Russell N.
Apr 5, 2025
Company sucks
Company sucks. They don't send products out together. They take too long to send you your product. It takes weeks to get your products
Response from NaktoApr 7, 2025
We’ll need to confirm the battery model with you via email before shipping, so there may be a slight delay in dispatching your order. We sincerely apologize for any inconvenience this may cause

NaktoReviews of nakto.com

About Nakto

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About Nakto

About these reviews

More in Bicycles

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Nakto reviews

Did not send power to my bike Send me a…

Late and no delivery

Better E-Bike for same or lower price

Right part

We still are not have received the…

It's been two weeks and i still have…

I purchased a replacement controller…

Company sucks