NaktoReviews of nakto.com

look me up my order my Experience is a O you took me to buy from amazon !!!

I NEVER RECEIVED MY ORDER AND I PAID OVER 300.00

Getting the correct battery would be where you should start. I sent pictures of the hub and now know after testing it that it is in fact not a 48v 750 watt battery

I called Customer service and I don’t get any answer from anybody and I haven’t got any more emails about when my battery for my bike is gonna be delivered. It’s a 7 to 10 business days in the original email and it’s been longer than that so I am not very happy right now

You sell the bikes , but can't get parts out of stock

Nakto initially shipped a bike with multiple broken welds and entirely malfunctioning electronics. After a weeks-long effort at troubleshooting and communicating only via email (and only after hours as they have entirely shuttered their US based customer service and failed to make that known on their website - including disconnecting the phone numbers they have listed), they provided a shipping label and asked me to ship back only certain components of the broken bike (rendering it useless and junk) and shipped an entirely new bike which also arrived broken…this time with a fractured battery housing with exposed cells and duct tape holding it together. Naktos customer service continued to give half answers for another week or two, promised to provide return shipping labels and a refund and then entirely stopped responding, even after multiple attempts at following up. I’m now having to go through my financial institution to attempt getting a refund. Moral of the story: extremely poor quality products which are also major safety/fire hazards, entirely inadequate customer service and zero accountability. DO NOT PURCHASE FROM THEM.

Can not reach any of the customer support numbers. I bought 5 bikes and I am having issued with 4 of them. This company is the worst I have ever done business with. I would give a negative 5 if it was available to give. Do NOT buy these bikes !!!

Never received my new key that was covered by warranty