NaktoReviews of nakto.com

Simple process to determine product needed.

The shipping the package sat 3 days in California. Then it spent 1 full day in Illinois. So basically four days wasted.

I had trouble locating the manuals I needed on the web site, bit as soon as I used your chat feature I was immediately directed to the right place. Website a little confusing, service from human excellent.

After testing it a few times we have found that the breaks loosen up very quickly. The back breaks last longer after adjusting, but the front breaks have completely popped off several times now.

Shipping was fast, got the item barely quickly and it was well packaged. Just a slight issue with my shipping address that cost waiting a week for it to be sent.

Update: Natko has reached out and resolved the issue. So far bike is working great and we are happy with the product. Our bike does not work. It has a faulty battery and we have not been able to get customer service to contact us to resolve this. Made several attempts via message, email, and phone.

Finally a customer service person called me and refunded my money back for a defective part.

Bike is good. Was missing hardware. Seat spring nut missing and no hardware for bottom of basket mounting. Had to configure something on my own.