Woof Pet IncReviews of mywoof.com

Horrible shipping. 3 weeks and order still not shipped out. Non-existent communication with customer. Please

Honestly, they just do not answer emails. They signed me up for auto-delivery, I did not sign up for this . As I never made an account with them how the hell do I get auto delivery? I did return the treat holder balls as my dogs made such a mess with them . It was like picking up a huge spit ball. Now I have to call my cc company and file a dispute with them . Then they sent out an auto refill so I have to refuse that . The hassle with this company is a pain in the ass. I would not do business with them ever again. So use caution if u order from them.Now I have to go email them again for the 4th time.

I put an order in for two large pupsicles with a hip and joint treat and a mellow treat on December 12th, hoping to get my items around Christmas for my dogs. On December 13th, tracking said my order was in transit. It has now been "in transit" for 25 days. I contacted customer service last week, hoping to get things moving along, and was completely ignored. Several more attempts later, I gave up on receiving my order and asked for a refund. I finally got a real person to email me back and was asked if I wanted a replacement sent. I do not want a replacement for something that never showed up in the first place. I just want my money back so I can be done with this nonsense already, but now I can't get anyone to respond to my emails. Horrible customer service. I lost about $80 trying to support a CO based company. Never again.

The tooth brush toy. My 65 lb Goldendoodle ate the ends off it by the 2nd use. She was really into though, but.....

I would give a zero if I could. There is absolutely no customer service. According to their website if you need to cancel or change an order you can email then within 2 hours and your concerns will be addressed. I emailed 3 times within 15 mins after my order to change the address. Was never contacted and the order was shipped to the wrong address!!! Emailed 2 more times and still crickets! It is hard to try and support small companies when they have nonexistent customer service. DO NOT BUY FEOM THEM!!! Update, I finally heard back with an inappropriate solution. I responded with my request and now it has been three days with no response again!! Once again DO NOT WASTE YOUR TIME AND MONEY WITH THOSE COMPNAY!!!

Do not do business with woof. They are a scam. I paid for expedited 2 day shipping on 12/20. It is now 12/30 and I have no idea where my order is. Attempts to contact the company have only gotten automated responses. I'm out 140 bucks and have no idea what's going on as the company has zero customer service. Avoid this company. Unless you like getting ripped off.

Terrible customer service. I ordered over $100 worth of items on December 7th to take to our local shelter as a gift. It is now December 21st and still no package. I was given 3 different tracking numbers. The tracking hasn’t updated in 5 days. I have emailed numerous times (because of course there is no phone number), and they just keep resending me the new tracking number that I already have. I have now filed a complaint with my bank to try and get my money back because this company won’t fix the issue and won’t give me a refund.

I placed an order for a Christmas gift on December 9, which I thought would have been enough time to accommodate processing and shipping delays. Woof lost my package. Their customer support was slow to respond and didn’t offer to replace my order for 3 days after I reached out, even when I specifically explained that I was worried about the package not arriving on time. Then it took them another day to issue my replacement order. With the delays, the only way my order would arrive on time was express or next-day shipping, which customer service said they were unable to do. I understand that the holiday season gets busy, but it’s really disappointing that there were multiple opportunities for them to get my order delivered on time and they just did not prioritize customer service.