This scam company are absolutely despicable, I purchased a month's supply of joint supplements for my dog and somewhere hidden in the ordering process they signed me up for a monthly subscription for €25 per month which I absolutely did not and do not require and so far they have scammed me out of €75. Do not under any circumstances purchase from these charlatans as they are crooks.
Response from Woof Pet IncJun 20, 2025
Hi Ben,
Thank you for your feedback, although sorry to hear that you have been having some trouble with your subscription! I wasn't able to find a name in our system that matches the name on this review in order to cancel your account for you, unfortunately. Please reach out to us at [email protected] with a recent order number or the email used on your account, and we would be happy to assist with cancelling your subscription!
RR
Robert R.
"Bite 'n Brush" seemed like a good idea
I bought a Woof "Bite 'n Brush" for our 14 pound poodle mix at Whole Pets in Boulder. It seemed like a good idea and she really liked it, but unfortunately she chewed pieces off each end before we even got to the second pair of treat inserts. I brought it back and asked for a refund but I was told that Whole Pets could not do that since it was "damaged." I would suggest "defective." Perhaps this toy would work for gentle dogs, but I see many reviews that report the same issue. I wish I had read these reviews before I wasted my money on this.
Response from Woof Pet IncJun 20, 2025
Hi Robert,
Thanks for your feedback, although sorry to hear that the bite n Brush wasn't a fit for your household! Your Bite n Brush is covered under our Lifetime Warranty with proof of purchase, which entitles you to one free replacement from Woof. If you're interested, you can start that process here: https://gt7nvoi30rh.typeform.com/to/q5zUCwqi
Unfortunately in terms of a refund your purchase will fall under the return/refund policy of Whole Pets as that is where it was purchased. Apologies for any inconvenience due to this, and I hope this information helps!
ML
M.L.
My order still hasn’t been shipped…
My order still hasn’t been shipped although I have a tracking number. Per USPS and Shop, they are still waiting to receive the order. It’s been like that for 2 weeks. There is no phone number to call and, when I email customer service, I only canned messages about “nationwide shipping volume” issues. Now, they are just ignoring all my emails, including a request for a refund. I am beyond frustrated.
Response from Woof Pet IncJun 20, 2025
Hi ML,
Thanks for your review! Unfortunately I'm not able to find an order in our system under the name used here, but would love to take a look and make sure your order is on the way to you. I know how frustrating it can be when you don't have a way to see where it's at in the shipping process! Please follow up with us at [email protected] for an update in status, or a replacement package to be sent if necessary. Hoping the status updates soon!
ZA
Zach
Pure bait and switch
Pure bait and switch. They get your credit card info and then run wild with it, good luck trying to cancel your auto ship
Response from Woof Pet IncJun 2, 2025
Hi Zach,
Thanks for your feedback, although sorry to hear that it sounds like our subscription model wasn't a fit with you! We aim for this to be a convenient easy option, but can definitely help with a cancellation if that's not the case. You can see the steps to cancel in your account if you have one created here: https://support.mywoof.com/en-US/canceling-your-subscription-310736
And otherwise, please reach out to us at [email protected] with the email used for your subscription or a recent order number, and we can cancel for you!
KB
Kathy B.
Terrible customer service
Being constructive with this company, I have no issue w this!! I had a autoship with this company for months n months. When I decided to cancel this, that’s when the trouble started. I got a confirmation that it was cancelled only to get 2 more packages in the mail over a week later! Over 50 dollars for both! I emailed them immediately of course they said they never received my cancellation. I tried calling to speak to a actual human, of course no working number! We went back n fourth for weeks regarding me getting a prepaid postage to send both packages back. Then they said they will not take back any open packages!! I did not open either package where they got that from was crazy. I finally sent them a email saying that they have the worst customer service and they obviously need my money more than myself. DO NOT sign up for Autoship!! They will rip you off, I’ve read other reviews with the same issue!!!
Response from Woof Pet IncMay 28, 2025
Hi Kathy,
Thank you for your feedback, although I'm so sorry to hear about your experience with our subscription service! I took a look at your account and can confirm that your subscriptions have been cancelled, and it looks like you have been sent return labels in order to get back the last two orders from your account sent back in for a refund.
Please let us know if you would like any further assistance with your return. Once it's made it back to our warehouse, your refund will be issued. Again, so sorry for your experience. Let us know if there is anything we can do to help further!
AU
Anonymous U.
BUYER BEWARE
BUYER BEWARE! I was unaware that I would continue to be charged without my permission as “auto ship”. When I sign in to cancel, it takes me back to the login page. “Support” is just articles - no actual customer service. I am going to have to block them via Capital One and demand a refund for products I did not order. Sad.
Response from Woof Pet IncMay 28, 2025
Hi there,
Thanks for your feedback although sorry to hear it! If you haven't signed into your Woof account before, this loop may be happening because you need to actually click the "create account" button to create a password. If you use the same email that was used during checkout, this will pull up your subscription once you have a password!
Alternatively we would be happy to assist with cancelling your subscription from our end. please reach out to us at [email protected], and we'll be happy to take care of it!
HB
Howie B.
Where to start
Where to start! First, our dog damaged the Bite-n-brush beyond usefulness on the second use. Their warranty is a SCAM!! Send it and $19.99 to them and, after evaluation under the warranty, they might send you a replacement with your next subscription shipment. If you want it sooner, change the ship date of your subscription. With the knowledge the replacement (If we receive one!) will be destroyed in a couple of uses too, it made no sense to go through the process. Now the Pupsicle. The original one is pretty beat up, with chunks and pieces missing. Pieces your/our dogs are most likely ingesting! But guess what, that is not a covered warranty claim! We bought a new one to be able to rotate them, but this one will not open after the first use. No matter what we've tried, it is partially closed and completely useless. Guess what: That's not a valid warranty claim, either! What about the Bully stick holder? Our dog has carved groves and divots into it, which in turn created sharp, pointy edges that cut his gums. It's unsafe to use, but that's not a valid warranty claim, so tough luck, Mr. Customer. They seem to force you to maintain your subscriptions to their ridiculously overpriced refills in order to even have a chance at warranty service, which they then chose to honor or not. Entire company is a SCAM and a RIPOFF!! Everyone should avoid doing any business with them. For $13 on Amazon, I found a bully stick holder that our dog hasn't even managed to scratch yet. It's made from safe materials, is way easier to use and is actually able to be used as a stand alone chew toy if desired. One star is about 6 too many for this company.
Response from Woof Pet IncMay 7, 2025
Hi Howie,
Thanks for your feedback, I would love to help more here! We do cover stuck Pupsicles under our warranty, as well as a chewed up Bullysafe and a chewed up Bite n Brush, so I'm so sorry if you were told otherwise when interacting with any of our support agents. I definitely want to get to the bottom of that so we can get you some replacements sent out if you are interested. In order to assist you further, would you be able to provide either your order number or the email used to place your order?
Otherwise, you can also get a replacement request started either in our returns portal here: https://woof.loopreturns.com/#/
Or by reaching out to us at [email protected]. Again, I am so sorry to hear that your experience with Woof hasn't been the best, and I definitely want to make sure we get a better solution for you so that your pup can have a better time with our products, or at least use some store credit for a treat stock up if that works better for your household.
PK
Patricia K.
My dog loves the pupsical but…
My dog loves the pupsical but unfortunately after using it a couple of times, it's impossible to unscrew. I've used olive oil and even put in in ice water to shrink the rubber. Nothing works. Should not have to work so hard to give my dog enjoyment. Ridiculous.
Response from Woof Pet IncMay 7, 2025
Hi Patricia,
Thanks for your feedbakc, although so sorry to hear that your Pupsicle is giving you some trouble! Since it sounds like you've already tried the tricks that we would recommend to help it get unstuck, your Pupsicle may be slightly defective, in which case we would love to get a replacement sent out for you. If this is something you're interested in, please either start an exchange in our returns portal here: https://woof.loopreturns.com/#/
Or reach out to us at [email protected] for assistance in getting this started!
