I would give customer service 5 stars especially since all of it was done via email and AI. Very well handled and expediently. I very much
Response from Woof Pet IncAug 15, 2026
Thank you so much for the wonderful feedback! We’re especially happy to hear that our team was able to make everything easy and efficient for you through email. Providing thoughtful, helpful support is incredibly important to us, and we truly appreciate you taking the time to share your experience!
AW
Adrienne W.
Amazing customer service!
My 4mo old puppy chewed apart a Woof Dental toy. I sent a picture of it and they were SO nice and communicated with me so well. They asked me if I'd be interested in a different Woof product for my puppy and sent it out at no cost to me. Loyal customer for life!
Response from Woof Pet IncAug 10, 2026
Thank you so much for the kind words! We’re so glad we could help and get your pup set up with something that was a better fit. We truly appreciate your support and are so happy to hear you had a great experience with our team. Please feel free to reach out anytime if you or your pup ever need anything. We’re always happy to lend a paw!
KH
Kaitlyn H.
Dogs love the products, I loved the service
After purchasing the pupsicle from my local pet supply store, I was very excited to order the tray to make my own refills and decided to get the Walkabout for our other pup. Unfortunately, the package was delivered to the wrong house or stolen before I received it. I got absolutely no where with UPS, but the Woof customer service team immediately processed a replacement. They arrived today and I’m, again, super satisfied with the products. I’m seeing a lot of reviews that the pupsicle is hard to open/close, but I have had zero issues with the small pupsicle and my shih tzu adores it.
Response from Woof Pet IncAug 8, 2026
Thank you so much for sharing this! We’re thrilled to hear your pups are loving their Woof goodies and that our Customer Care team was able to get a replacement out quickly after the delivery issue. It’s also wonderful to hear your Pupsicle has been working perfectly for you and that your Shih Tzu adores it! We truly appreciate you choosing Woof and taking the time to share your experience. Give your pups some extra love from us!
CU
customer
We love Woof in our household - Harold’s Birthday
We love Woof in our household! My Lab was given a birthday treat (thank you!) and we had some challenges with the treat coupon. Kate responded quickly and took the time to understand our situation and solve. Thank you!
Response from Woof Pet IncAug 5, 2026
Happy birthday, Harold! We’re so glad he enjoyed his special treat and that Kate was able to help resolve the coupon issue. Thank you for making Woof part of the celebration and for being part of our pack! Please don’t ever hesitate to reach out if Harold needs anything. We’re always here to lend a paw!
TR
Truth
Happy Customer
We had a package get lost, a USPS issue, and Woof took care of us and made it right with zero hassle. That meant a lot to me. The products we received have been heavy duty quality and our mini Aussie loves them!
Response from Woof Pet IncJul 23, 2026
Thank you so much for your kind review! We are truly sorry that your package was lost due to the USPS issue, but we are so glad our team could step in, make things right, and provide a hassle-free resolution. Your satisfaction means so much to us, and we truly appreciate your patience and understanding throughout the process.
It is wonderful to hear that you have been happy with the quality and durability of our products and that your mini Aussie loves them too! Thank you for trusting Woof and for taking the time to share your experience.
We wish you and your fur friend many more pawsitively wonderful moments together!
BE
betsy
Great Interactive toy
I'm always looking for interactive toys for my dog that are also durable. I have a 70lb pit, boxer, bloodhound and she's a chewers. I got the Walkabout for her and it's been perfect! I fill it with either her food or some treats and it keeps her busy for 20+minutes. It was super easy to order and came quickly. 10/10 recommend
Response from Woof Pet IncJul 23, 2026
Thank you so much for the wonderful review! We are thrilled to hear that the Walkabout has been such a great fit for your pup and keeps her happily engaged for over 20 minutes. We love that you can switch between her meals and favorite treats to keep each play session fun and interesting.
It is also wonderful to know that you have found it easy to clean and reorder. Thank you for choosing Woof and for sharing such a thoughtful recommendation with other pet parents. Your support truly means so much to us!
PA
Paula A.
Keeps Our Very Large, Very Determined and Aggressive Chewer Happier and More Content Than I Thought Possible!
Our very large (100 pounds and still growing), very smart, very active, aggressive chewer and VERY EASILY bored Bernedoodle, Louie, has had some challenges since he was a baby. Food allergies that caused stomach and bowel problems, itching, followed by some seriously aggressive chewing and tearing toys into shreds, even Kongs, that are supposed to be quite sturdy and strong. He was somewhat clingy making it difficult to get anything done with his help (?). Finding "WOOF" and their ever growing list of items that kept Louie happily busy, ie; his beloved pupsicle with ready made treats or the mix I combine with watermelon juice, small treats etc., pop in the freezer for a few hours. His "toothbrush," with dental chews, his combination shed and plant based bone that's NEVER splintered and he licks up the white powdery crumbs, his lick-it mat, rubber ball I put treats in that he rolls around forever to get the very last treat left inside, have ALL been a God send. Louie recognizes the box when it's delivered and gets so excited, he has to open it himself. FYI, the new "Sushi" pupsicle mix is the best. Just pour into mold around the Calming pupsicle pops and we've had ZERO gas, diarrhea etc., since first buying it months ago. 5 out of 5 stars for WOOF, customer service and products!
Response from Woof Pet IncJul 15, 2026
Louie sounds like one very special and determined pup! We’re so happy to hear that his Woof favorites help keep him engaged, content, and excited for every delivery. It means so much to know the Pupsicle, dental products, chews, LickMat, and Sushi Mix have all become part of his routine. Please give Louie some extra belly rubs from all of us, and thank you for being such a wonderful part of the Woof family!
SC
Sara C.
The pupsickle with the calming pops and peanut butter pops
The products that I have gotten so far have been wonderful!! My girl loves to have the peanut butter balls as well as the dental care and the calming balls when it gets hot out!!
Response from Woof Pet IncJul 9, 2026
Hearing that your girl loves her Pupsicle treats so much truly makes our day. It is awesome that you have found a great balance between our flavor pops to keep her entertained and relaxed when the temperature rises. Thank you for trusting us with your pup's treat time!
