Woof Pet IncReviews of mywoof.com

Did not receive item that was sent as a gift. Asked for a refund. The customer service department wasted more labor time on my issue that the product was worth. They still would only issue a store credit. I do not want anything from this company! So I disputed the charge and received the credit from my credit card company.

Missing items in order, ordered 3 bite and brush and 3 dental bite and brush refills, only received 2 of each even though I paid for three of each.Sent a picture of what was in the box, they confirmed I ordered three. They also confirmed my order was in 1 shipment. Sent numerous emails and they have not credited my account, sent what I ordered, or reached out. Do not order from this company they will take your money and run!

Everything seemed great until you try to unscrew the rubber that completely binds itself together. I even used vegtable oil to try and help to no avail. Id like to think im a strong guy and I cant get this open nevermind an older person...forget it. Update the design, I cant belive this didnt go through some better R&D. Disappointed to say the least. Do not buy this product

I bought the pup cycle for small dogs. The whole bag of treats was nothing but crumbs. Had no way to call customer service

I have purchased 3 of the Large Pupsicle toys for my dog. Everyone of them were great for 1 use. $20.00 for a one use unit. The threads got to the point that I could not open it again to refill it. Not worth it at all. I will never purchase another item from this company. I hope they enjoy the $100 plus that I have spent.

Our dog chewed the end of the pupsicycle within 1 hour. The return policy is burdensome and you are required to pay shipping and return the item. Do not buy, not worth the hassle.

I wanted to love this product. My dogs need a lot of enrichment and chewing toys. I had read about difficulty in opening the toy after use, but also read to oil the threads. So I bought the toy, oiled the threads and gave it to the dog. When she was done, I was unable to open it. I tried all of the methods recommended online. I wrote to Woof for a refund, or a new toy, but they refused, since I no longer had the receipt. It's a terrible product. They should troubleshoot the issue of how hard it is to open before selling this product. I got the replacement and I'm updating my review. I am leaving it at one star. While the new one is easier to open, it's not as indestructible as the original. My dog chewed off chunks of it, so it's not safe for destructive chewers.

My dog threw up all of the Woof Bite and Brush several hours after consuming the treats. To be sure that was the reason she threw up I soaked a treat overnight. It got supple but was like rubber. Not very digestible in my opinion. Because of the design of the Bite and Brush toy, you can’t use other treats in it.