Woof Pet IncReviews of mywoof.com

Good product. Pupper goes crazy for the dental chews. Customer Service? Nonexistent. All you can do is send in an email as there is no phone number. Firstly, our dog likes to chew the little brushy nibs from the toy. So, I emailed them asking if this was safe. A month later, no response. Secondly, I ordered the Pupsicle with a starter kit and freezer mold to make our own treats. That was over two weeks ago (the product showed it was in stock). I emailed them with an update (the reply says 'we will respond in 1-2 days) and have yet to hear back. These are good products but they obviously do not invest in staff to handle customer service. Even having one or two live representatives would improve this company's reputation and secure many more orders. If I do not hear in a couple more days I am going to contest this purchase with VISA as getting zero response in today's market is 100% unacceptable. You can do better, Woof!

I ordered this for Christmas, and Woof promised I would get priority shipment for no upcharge. Well, with ample delivery time, by Dog did not receive his gift for xmas. Now, a month later, I get an email at 3:00 a.m. telling me they are processing my order. and by 8:30 a.m. I received a text saying my order has shipped. I was given NO TIME to respond to the auto ship warning. I DID NOT sign up for auto shipment. I searched to cancel/modify autoship and was directed to sign in. I tried to sign in but didn't have a password. So, I keyed in my email address and expected a resent email, which never came. They can't say I don't have an account because they email and text me and auto ship to me. Clearly I have an account. OK product, but I'm beyond disappointed and feel duped by their policies.

So I saw all the ads for my Woof and thought it would be great for my beagle mix who loves to chew. The smallest size is still too big for my dog plus she doesn't chew it with the pupsicle pops in it. Just a lot of licking. So doesn't work as a chew for us. Their training treats (love nuggests) also contain garlic?!?! Isn't it bad for dogs? And their bully sticks says 'odor free' which is so far from the truth. Smells like rotten fish so bad that when our dog starts chewing on one, the whole family complains of the awful smell. Maybe it would work for other dog families but not us. Plus it's pretty pricey for something that doesn't work.