Julia V.
Their return policy is not accurate
Their return policy is not accurate. I ordered June 29th and have contacted multiple times to get a refund. Only once did someone reply saying they would escalate to a manager, who hasn’t responded. They wait out the 30 day refund time so you get stuck with a product that isn’t as advertised. Don’t buy from a company that actively avoids their customers.
Response from Woof Pet IncJul 24, 2023
Hi Julia, Thank you so much for reaching out. I see in our records that we processed a refund for you. We appreciate your patience with our small team!


