mywisely.comReviews of mywisely.com

Someone tried to use my card and they caught it kudos to them. Then they disabled my card and sent me another card I peer transferred to my wife so fraud Dept Locked her card. It’s Easter we have about 1500 between us in our accounts that never one of us can not get to including my direct deposit…I have been a loyal customer and I can’t get MY MONEY

A horrible scam. I found fraudulent charges twice and they admit I don't have an account and still refuse to refund the charges. I have never downloaded any app from them, have no account and there is no way to cancel or remove my bank details.

Do NOT use Wisely!! Customer service is horrible, don't even deserve 1 star! Had fraudulent charges, spent 2 months filling paperwork out and talking to them. They won't reverse the charges and won't let me speak with anyone that can explain why? Canceled my direct deposit thru ADP asap! They will steal your money and tell you to have a nice day.

We used MyWisely thru ADP for almost 10 years. We had several instances where our account was hacked. We never had a issue with them reimbursement until this year. Our card had to be replaced 5 times within a few months for it being hacked. One time I only had my card a week and it was hacked again I had only used my card twice and not online either. I hadn't even saved it to my phone yet. This last time I was hacked for $700, 2 $100 & 10 $50 transaction from Uber. We live in a rural area of East Texas and Uber want even come out here. We can't even have food delivered where we live. My Wisely denied our claim. No reason no explanation. To dispute the denial we have to mail (not email) a letter asking for their reason for denial and to dispute their decision. This company is a joke. They used to be ok when we first started with them but the last few years has been horrible. Please beware and use any other form of banking if possible

This company sucks ass. Never had an issue with them until today I woke up, had almost 300 dollars of unauthorized transactions. Called and the customer service representative was rude. I try explain them my issue and they just ignored me. Told me I have to wait for a dispute to be place. I had a second card that wasn’t even scam but they wipe that out too. I have 19 left on my card and I can’t get it off until I get a new card. Very frustrated with MyWisley

Horrible customer service, employees lack knowledge in regards to card services. Request a freeze on my card due to misplacing it and they locked my card. Then the supervisor provided misinformation and cancelled card leaving me stranded in North Carolina with out money or food or shelter. Then without a request they escalated issue to an escalation team they cannot reach. And a 48 hour wait. In the meantine, im without money, food or shelter. All since 11/8/25 and still no resolution. 🤬🤬🤬🤬🤬🤬

Absolutely Terrible They shipped my card to the wrong address and in order to update your address you have to wait TWO days for some odd reason meanwhile Chase bank allows you to do it same day and then on top of that you have to wait additional FOURTEEN DAYS to receive your card. You can't even access your account unless you have the card. Called customer service and with greeted with associates that have a strong accent and makes it so difficult to understand what they are saying

Very very very horrible company!!! Just don’t if you want your money. First of all it takes 3/4 calls to even get a card mailed to you then when trying to activate the card it’s not found. Plus many failed calls to customer service with no help and the same ol run around. Representatives claiming to be supervisors and still can’t use the card after they activate it many times on the phone