mywisely.comReviews of mywisely.com

Isn't this scam?

My account was hacked. They locked my account for investigation and somehow someone else changed the phone number on file so they couldn't give me anything on my account even though I submitted photos of my driver's license and social security card! Go figure! It's been since Dec 15 th since I've been able to access my money! I promise you I will never have another paycheck deposited to a wisely account! This is the worst company ever. Customer service will hang up on you promise to call and never call back! DO YOUR SELF A FAVOR AND USE ANOTHER FINANCIAL INSTITUTION ITS WORTH IT I PROMISE!

Customer service is not knowledgeable and rude.I filed a dispute in regards to fraudulent charges. They never sent me the paperwork and just denied it. They have been of no assistance during this time and basically just let someone steal my money and due to their incompetence denied it. I will be pulling all my funds from this account and closing the account. I work too hard to have no assistance with fraudulent activity

Wisely made a replacement card change & then added a digital wallet card. I went to access the digital wallet card per usual it works right away. This time it isn’t. they took about $2 & some change out of my account. I went to transfer all the money in my account & it said account invalid. how ? If I’ve been using it for almost 2 years. what I think happened was they seen how much money I have in my account & are trying to rob me blind. because why haven’t I received a solution in 3 hours ??? They keep telling me oh just wait for 1-3 hours for your digital card to work I’m like so why does my WHOLE ACCOUNT not work. them not knowing we have a ADP place here and I will be heading there if I don’t get my money out by today. It keeps saying the same thing & customer service keeps telling me wait but I’ve waited the 3 hours. still no solution. You’re definitely not keeping my money that’s for sure WISELY

Customer service sucks, and they are deceptive.

My employer uses this card to pay me. It seems like daily pay would be wonderful, and it would be if I could access my own money. But no, apparently in order to access my money I have to be a hacker. Two weeks in and my account was hacked. I called customer service and received next to no help. They sent me a link to send my identification documents to, but I had to ask multiple times for security measures such as locking my card and my online account, as the only English phrase they seem to know how to say is "it will take up to two business days to process". (BTW, this happened Thursday evening so I have to wait through the whole weekend without access to my money). Actually, it takes an indeterminate amount of time because apparently my documents weren't sufficient enough to prove I am who I say I am. Maybe I should take a hacking test and they'll let me in? So now I have to send MORE documents in and wait ANOTHER two days before I can find out whether the peace offering appeases the Wisely gods. The worst part? It's freaking DECEMBER 9TH as of writing this and I can't buy Christmas for my kids until I can access my money. If you are an employer considering using this card for your employees, I urge you to not. If your employees can't access their money, they won't be your employees long.

On December 1, I received an email notification that my profile had been updated. When I checked my account, I saw that my payroll deposit and about $250 already in my account were being transferred to an account that isn't mines. I contacted Wisely immediately, and they locked my card and account. They asked me to upload my ID and social security card and said they would send dispute paperwork and give me a temporary credit. I've called several times for updates, but the investigation is still ongoing. When my online access was reopened on December 5, I noticed the email on my account had been changed to one that isn't mines. Even though I reported it, the email has not been corrected, and I still haven't received the dispute paperwork. From other reviews this is common with this company. They lie never send the paperwork and deny your claim.

Terrible service. They make transferring my money a headache and errors were done on their behalf that delayed my funds even longer. System is not functioning good at all.