My WaggleReviews of mywaggle.com

Product doesn't work AND they bribe their customers for 5 stars. I purchased in June and bought the annual subscription. I received my Waggle and immediately I started having issues with it. It took me weeks to get in contact with someone. Once I did, they sent me a new device and offered me a camera in return for 5 stars. Me, being the cheap person I am, opted for the free camera & gave me review. I had everything set up and working for a few months but I didn't notice it until recently but it was completely broken for about 4-5 months. I've been stationary at home & with my dog all the time so the notifications not going off didn't raise a red flag to me. I reported this to Waggle... again they took awhile to respond. I demanded a refund and they keep pushing to send me a new device. I'm nomadic and on the road 24/7 now and I told them that. I happened to be in a stationary place for a few days and told them if they were to send it to me, it would need to arrive by a Friday. They asked for my address and assured they would send it to me. Friday I get an email from them asking me what my new address is. They clearly only care about trying to keep the money they tried to practically scam out of their customers.

You need to return the find my RV direction capability . That is reason for 3 star review

If I could give zero stars, I would. This is an absolutely unreliable product that failed 99% of the time. I tested it across two different devices and three separate outings—with the exact same results each time: unable to connect, wildly inaccurate temperatures (off by 20 degrees), and frequent failure to even locate my device. That’s unacceptable, especially when the product is meant to help ensure the safety of my animal. To make matters worse, customer support is rigid and unhelpful. If you're outside the 7-day refund window—even if the product is defective—don’t expect any kind of resolution or refund. Save yourself the frustration and look elsewhere. This product is not ready for real-world use and should not be marketed as such.

The waggle monitor is a great device. I travel the hole country and have never been anywhere where there is no service. I have had three different monitors over the 8 years I have been with them, but my last monitor quit reporting last month and when I call customer service they said they sent a back door update and it should start working within a few hours. I let it sit overnight and it still did not work so I call back and they said my monitor was the old model and was not execpting the update (that they forced onto the device with out letting me know) and I would have to buy a new monitor at $300. After a week of me telling them that it was there update that I did not need that made it stop working they gave me $180 off a new monitor.

I would give zero, if the option was available. I had to purchase a replacement monitor as the original was almost "2 years old and no longer serviceable" as I was told. I ordered a 1st replacement that still would not connect. I often had to wait 2 days between troubleshooting calls with no success. I received the 2nd replacement and still am not able to connect the monitor. I am currently waiting contact from Waggle.

Customer Service was very helpful and polite.

Would give 0 simply for the fact of unreliable technology and software. I was gifted a camera for Christmas 2024… February 2025, a second camera later, a few tech calls, and SEVERAL emails later camera has never worked. Their techs take days to touch base. Unreliable, to the point my husband and I thought we were using a camera to check in our extremely anxious baby to find the hardware and software don’t work. May I add that my husband was never able to download the app on his android phone… if I can save anyone their money, stress, and fur baby is my reason of actually leaving a review. I have asked them to return the camera and get a refund and they keep giving me options for their crap product…. I truly thought I wouldn’t be that person who ran into these issues and I am having a migraine with these people. We live in a studio with high end WiFi… imagine if we were traveling…. No thanks!

We have been using Waggle for a few years and are very happy with the product and service. We could not leave our dogs in our RV without our Waggle. We recently upgraded and love the new monitor. Customer service is also great. We would highly recommend the monitor for anyone with pets.