My WaggleReviews of mywaggle.com

Customer service was amazing...I love the product and would for sure buy again...

I’ve had waggle since 2021 and it’s worked great. Our original unit failed after three years and we had to order a new one. We got it and it was working great. While on our trip the pet monitor stopped working. Waggles customer service was great trouble shooting and trying to fix it. They needed to replace the unit, unfortunately while we were traveling. They emailed the return label and as soon as i showed them the receipt that the bad one was returned they shipped the replacement to our next location. When we got there our new one was waiting for us. There were many phone calls throughout this time but we got it. Thanks Waggle. We feel comfortable leaving the dog while we’re out.

Didn’t receive it but you Took my money!

We had lots of trouble connecting to WiFi, but when made aware of it, customer service did a great job walking us through it.

The company does a lot of bait and switch. I enjoyed it the first 3 years that I used it. The next renewal the price stayed the same, but the term was shorter. When I decided I needed another device is when things changed. The new subscription came with the capability to handle two devices which was what I thought I had from my second subscription. I did not the company canceled my subscription (it did not expire until 10/2025) and put me on a monthly subscription for $40 a month. During this time I could never get the second device to work. A replacement was sent after a week of trying. Mind you there was zero protection for my pet’s temperature wise during this time. My part of the USA was in a winter snow storm. Got the second device once plugged in it takes 24-48 hours for the cellular part to synchronize and an additional 24-48 to start reporting the temperature. So yes that is another week without protection. Once things finally started to work I asked about my plan which was when I was informed that I was on the monthly. I asked what was the difference of the credit that I had from my unused subscription and the new plan. I was informed that I would have to pay $400 for each of my devices PER YEAR! Which is nothing like what the advertised plan was. I canceled my plan and returned my device. I am still waiting on my refund. I did however find a different company that offered me 2 devices with two years of service for less than one year with waggle. Same features and all. I do not recommend them(waggle) if you want immediate customer service, (you have to leave a message and wait for the return call 24-48 hours later) immediately being able to monitor temperature from plug in, are a breeder and need to track temperatures in several locations or if you have multiple vehicles to monitor. No I won’t be recommending Waggle.

No one likes getting a brand new defective waggle. But when I did, they took care of it ASAP. Thank you.

We just purchased an upgraded Waggle and it was a seamless experience from old to new. The product arrived quickly and the instructions for new installation were easy to follow.

There was an issue with my device,However, customer service responded promptly and that experience was great. This product is going to make things so much easier for me and my pet in the future :)