My WaggleReviews of mywaggle.com

I have had the Waggle Pet Monitor for many years. We are part time RV'ers with 2 pups. I never regret the purchase. I have found that it's mostly accurate with the temperature. It may be off by a degree or two but it's right in the ball park. I will always worry about my fur babies unless they are with us but Waggle gives me a few hours of piece of mind when we go out without them.

We recently purchased a Waggle camera and it is a great device, suits our needs perfectly. It was easy to set up, simple to use and the app is seamless. The prices for the camera and the subscription service are very reasonable compared to other options we explored. I needed to contact customer service after erroneouslu setting up 2 user ids and they responded quickly, communicated clearly and were very kind. I highly recommend Waggle and it's products

So far the temperature monitor is working while camping. I just bought the waggle 4g camera but I haven’t set it up yet. I wish the camera plan was 1/2 a year, we don’t camp for a full year.

Update: The company has reached out to me and offered to send me a new one. I appreciated it, and they won me back. I am updating it to 4 stars as my initial interaction with customer service deducts a star. Josh followed up to make sure I was taken care of. Purchased waggle but can't even use it because I never received it. Lasership, being lasership, claimed to have delivered my package, but I never received it. They've delivered my package to wrong places and they never show any proof of delivery. At least, FedEx or UPS would show a photo of where they dropped it off for proof. Looking at some of these other reviews, it looks like Waggle stops helping after shipment/they got their money. For all of the online ordering I've done, Waggle has been the only company that I have not received my item/service or at least attempted to help me out. I wouldn't have mind reordering and paying again, but they just replied back, "Sorry, courier said they delivered it, we can't do anything about it" makes me feel like they didn't even try to help. No accountability by courier service and company. Comparing it to an experience I had where Fabletics used lasership and I never received my order. They reshipped another shipment and used UPS and I received my items just fine. With over 1 million packages stolen a day, you would think a company would insure it's package to make sure it gets to it's customer. But, that just goes to show you what type of company Waggle is.

Waggle customer service is great I have always had response by next day and they always are helpful and answer questions and solve any problems I think the pet monitor is great keeps my husky safe Jackie

I have only had this monitor for about 3 months. I have had to reach out to customer service at least 4 times. Today the monitor is not working because it has a 'low network' and customer service is not answering even though it states that they are there for another 3 hours. I have left voice messages, used their AI message and nothing. Complete waste of money since I got this for the sole purpose of using it on this trip and I can't even use it.

I have been trying to get a working pet monitor for 2 months. I am paying a subscription that is useless because the monitor isn’t accurate on the temperature and the GPS is stuck in the same place since January of 2025, it is now August of 2025. They have given me the run around, which has not solved the problems. Don’t waste your money.

The device does report temperature and humidity, but only on the hour, and there's no way to get an update between standard reporting times. Customer service is hideous. I've called 10 times today, and every time the message says no one is available to take my call. Then someone attempted to call me back, but the phone number came through as possible spam, so my Verizon service blocked it. I called back within 2 minutes of receiving a voice mail, but still got the message that nobody was available to take my call. Email messages and boilerplate and don't address the issue I was asking about. The FAQ says to go to Profile on the app and select My Plan to change or cancel the monthly subscription, but there's no My Plan tab in Profile or anywhere else on the app. I am concerned that this is all a scam.