My WaggleReviews of mywaggle.com

Ordered the pet monitor for the dog’s kennel. It wasn’t receiving service in the kennel and I wrote an email to customer service support, expecting to get an email back in a day or two. Within two hours I received a phone call! The gentleman, Scott Hunt, was more than helpful. Ended up sending out a new monitor right away that worked perfectly in the kennel. The subscription is a bit pricey but it’s money well spent for peace of mind. I would highly recommend. This is probably the best customer service I have ever encountered. Shout out to Scott. That man deserves a raise!

Just got my Waggle "package deal" and regret it. It seems like a good product, but each item (temperature sensor, camera, mini cam) requires a separate subscription.....WAY TO EXPENSIVE!

I purchased the Waggle pet monitor directly from Waggle and used it for about a year before it completely failed. What concerns me most is that the device stopped working and I received absolutely no notification that it had gone offline. It appears it had not been functioning for several days before I discovered it myself. This happened while I was traveling in my RV with my dogs and relying on this device to alert me if the temperature became unsafe or if the AC failed. That’s the entire reason I bought a pet monitor in the first place. When I discovered the issue, the unit would not even power on. I completed all troubleshooting available through Waggle’s FAQ section and AI chatbot. The troubleshooting process was extremely limited and did not resolve the issue. The device remained plugged in using the original Waggle cable and charger, and I also tested multiple known-good outlets, charging cables, and charging blocks. Nothing brought it back. I have still not been able to speak to a human in customer support. Since I travel and work from the road, their support availability has made it difficult to get actual assistance when problems happen. A pet monitoring system should notify owners if it goes offline. In my experience, this product created a false sense of security instead of providing peace of mind. I cannot recommend it.

Waggle is a company that makes several different products that make it easier to keep an eye in your pets and ensure their comfort. The products such as temperature monitoring or cameras reassure me that my pet is safe and secure. Waggles customer service is also very responsive and caring

As frequent park-stayers with three energetic Golden Retrievers, pet safety is non-negotiable. We recently picked up the Waggle Pet Monitor (specifically the Pro+ model) for our RV, and it has quickly become one of our most valuable travel tools—especially at campsites known for frequent power surges and outages. Our favorite RV park experiences frequent daily power surges and outages, especially during peak seasons when the grid is stressed. In an RV, losing power means the air conditioning stops working. Temperatures inside can skyrocket dangerously fast—often within 30-60 minutes in extreme weather—putting pets at serious risk of heatstroke or severe distress.  Golden Retrievers, being large, active, and double-coated, are particularly vulnerable. They can suffer heat-related issues even in the 80s with high humidity, and anxiety from power fluctuations or rising temps can lead to destructive behavior or health emergencies. Leaving them alone while we explore or run errands is already stressful; without reliable monitoring, it would be irresponsible. Waggle gives us confidence to step away. We get proactive alerts, so we can respond quickly—whether that’s rushing back or calling a neighbor in the park. The power loss alerts are lifesavers in surge-prone areas, as surges can trip breakers or damage equipment unpredictably. If you travel with pets in an RV—especially in parks with unreliable power like ours—the Waggle Pet Monitor is worth every penny. It has transformed our ability to keep our three Goldens safe and comfortable while giving us the freedom to enjoy our adventures. We no longer have that constant “what if the power goes out?” worry in the back of our minds. For any pet parent who leaves their dogs in the RV, this device delivers genuine peace of mind. Five stars from our furry family!

I just received this today and was so excited to use it. What a massive disappointment. Calling this a "Smart AI Bowl" is a complete fraud. It is a useless piece of plastic that flat-out refuses to connect to the Google Play app. The software design is an absolute engineering rat hole mistake. This app defaults to their legacy RV section and completely locks you out of any other product or interface if the bowl isn't connected. Who thinks this is acceptable user design? It is painfully obvious that these veteran engineers built this product in a bubble and never once spoke to actual consumers, and thankfully those engineers will be replaced by AI very soon. When you look for troubleshooting, their "remedies" are a joke. They expect a regular pet owner to log into a home router, find advanced settings, and manually separate 2.4 GHz and 5 GHz Wi-Fi bands just because their cheap hardware can't negotiate a modern, unified network name. Who does that?! By not separating them, it actually locks out the device. The instructions state absolutely nothing about separating the router frequencies. Even with bad design, it would help a little bit if it were in the instructions with a HUGE "READ FIRST BEFORE SETUP" ASTERISK. My guess is they realized the incompetent design element and didn't want to show it in the instructions. On top of that, you have to dig into Android system settings to manually force "Allow all the time" permissions just to bypass an unstable setup loop. It is a brain-dead, overcomplicated mess. To make matters worse, their customer service is an absolute circus. I used the online chat and left multiple messages. When someone finally got back to me, they told me they couldn’t help because they aren't part of the product team—they only work on the RV team! They actually had the nerve to ask, "Can we call you back tomorrow?" And the absolute kicker? This fricken company wants to charge me an $8–$10 restocking fee to return a completely defective product that has never worked from minute one! Unbelievable. Buyer beware. This company has zero quality control, zero support, and zero customer respect. DO NOT ORDER ANYTHING FROM THIS COMPANY!

Waggle is a fantastic product. I was so worried leaving my fur babies alone until we came across Waggle. Now I have access to a camera and temperature control to ensure they are comfortable and safe. The monthly fee is very reasonable. I love the fact that I can check in on them throughout the day. Thank you Waggle for this product it is truly wonderful.

Terrible customer assistance. Monitor consistently starts reading way to high at least once a year amd will not reset. Waggle cares more a out trying to upset you more systems, equipment, and plans instead of investing in their system so it does not read high. Also, customer service is routinely not reachable and they just have AI chat that tells you to reset.