My WaggleReviews of mywaggle.com

I loved the hat comfort and looks i only would wear it while golfing because it was a masters limited edition one and the other day i was adjusting the size and the buckle just fell of the hat

When we started full time RV living, I was always so anxious about the pets when we would be away from the RV, even for a short amount of time. I started doing some research and found Waggle. Waggle has given me peace of mind. I can check the temperature at any time, and can receive an alert if the temperature goes over a certain degree that I have preset. I never have to worry about outages, as Waggle works through cellular connections.

Customer support is non existent. Our camera has been or for 5 days. They don't return phone calls, they dont' return e-mail, their online Scooby AI is totally worthless. They claim 24x7 support but try calling off hours and the message clearly states they are NOT 24x7. I'm still waiting for someone to fix our camera or give us a refund. No responding is unacceptable. Shortly after leaving this review customer service did reach out to me and helped me resolve my issue with the camera. I'm still not happy with level of service or being ignored but they did finally make it right and I appreciate that. 7/30/26 Things have been better and so far working as expected.

I am so disappointed. I have had nothing but excuses the last 5 days, trying to get support. My monitor stopped working last November, but my motorhome had been in storage until last Thursday, so I didn't realise it. After innumerable calls, chats and emails over the last 5 days, I have yet to speak to a live person. I have done everything they advise on their website, uninstalled and reinstalled the app multiple times on my phone to no avail. Reset the monitor many times and even saved their number to my contacts so I wouldn't accidentally miss their call. (I had already done that and have not missed a single call. (unlike what they claim). We are on vacation in our motorhome, and I cringe at having to leave my dogs unprotected. I can't understand why they make excuses rather than utilise that time and those resources to solve my problem, rather than avoiding it. My warranty expires next month, and I have a feeling I won't hear from them before it does. UPDATE: 7/16/26 - Scott Hunt with Waggle contacted me at 10am this morning and walked me thru a firmware update. He said it could take up to 3hrs to connect, he would be watching it, and would call me back at that time. It did not connect and he actually called back at 12:15 stating they would replace my monitor and extend my subscription for 5 months. I appreciate his support and getting resolution for my issue. I'm hopeful Waggle has recognized their customer service issues, and are taking steps to correct it. Thank you to Scott Hunt for addressing and resolving my issues.

UPDATED Review: Although the automatic 2 year renewal for $299 initially was processed for a deleted app as having not been cancelled before the deadline, Waggle did respond swiftly to my review and helpfully sorted out the problem. Much appreciated!

Nobody answers the customer support line or calls back when you leave a voicemail. The plan pricing is confusing and doesn't tell you the difference between the plans. I'm really wishing I could return this product at this point as I haven't even been able to set it up yet. Update July 13 - still can't use my waggle. Did all of their troubleshooting steps. Still nobody answers the support line when I call. Wishing I could get all my money back. I purchased a $250 plan plus the cost of the device and I can't use any of it. What a complete waste of money. This thing is going in the garbage along with my $350+ Update July 22: They refuse to send me a refund for the device or a replacement.

I bought this device for peace of mind, but it has caused nothing but stress. The monitor sits in the exact same spot inside my home every single day. Despite this, like clockwork every two weeks, the cellular connection completely drops out. The only way to fix it is to physically press the manual reset button on the back. Think about how fundamentally flawed this is: if you are away from home, you cannot press a physical button. If it drops its connection while you are out, your pets are left completely unprotected with zero alerts. Waggle charges an incredibly expensive cellular subscription fee, but the service is garbage. For comparison, everything connected to my AT&T Fiber Wi-Fi runs flawlessly. Waggle's network is the sole failure. Deceptive Pricing & Cheap Hardware Waggle’s pricing strategy feels like a total bait-and-switch. I paid top dollar for this product, only to watch them slash the price significantly just a few weeks later. Between the overpriced initial purchase, the expensive subscription fees, and the immediate price drop, I feel completely hoodwinked. To top it off, the power cord for my WaggleCam Pro already failed and needs to be replaced. Bottom Line: Do not trust your pets' lives or your hard-earned money to Waggle. Buy a brand that actually prioritizes hardware reliability and fair pricing.

This is an absolute terrible service. Its constantly not working, which defeats the purpose of having it.