MyvitanetReviews of myvitanet.com

CHARGED MY CREDIT CARD ON 12/03/2010 & THEN FOUND OUT 12/26/10 THAT ITEM WAS UNAVAILBLE. AS OF 1/14/11, I AM STILL WAITING FOR MY REFUND. CAN NOT EVEN GET THE ADDRESS TO FILE A COMPLAINT WITH THE ATTORNEY GENERAL OF THAT STATE. NO PHONE NUMBER TO CALL TO SPEAK TO A PERSON.

Placed an order and got no reply. Went in Internet to read reviews and saw at least 20 very bad reviews. Called credit card co immediately and got money back on card. This is a fraudulent website collecting credit card info. Total scam.

Ordered 3 weeks ago, have not heard a word. Can't use 800 # it directs you to the website and hangs up on you. Sent e-mails, no response. Can't get a password to check shipment, does not work. Had I read all the terrible reviews of customers who were ripped off I would have known. I filed a claim with Paypal. I don't believe this is a legit site. Must be someones basement

We placed our order on April 22. We received all our items except for two bottles of dark stevia which were on backorder. On June 18 we emailed them to ask about the status of the backorder. They responded that the backorder had to be canceled and that we would promptly receive a refund of $21.60. They said to allow 1 to 2 billing cycles for it to appear on our credit card. In September, we emailed them to say that we had not received our refund yet. The response was apologetic and said that all refunds have to be issued manually with the accounting department, and our refund was still in the queue We emailed them again on November 19. We received the same identical response. It is now November 22, and we are losing patience. It has been five months since they canceled the backorder, and seven months since we initially placed our order. We were not sure whether to give them one or two stars. We may still get our refund. Judging from the other ratings, they need to seriously rethink how they are running their company.

I placed my $80 order on 10/27. They stated all items were in stock. After charging my cr card I followed the progress of my order. After a week nothing had happened so I emailed them. I did not rec a response. After 10 days I called and was told my order was set to ship on Monday (I called on a Friday). On Tuesday I checked & now it stated my order was on backorder but for a later date then previously. I emailed & asked why they didn't ship what they had in stock now? I did not receive a reply. I called again to be told they showed the warehouse was shipping the next day. I realized that out of all my calls the same guy answered every call. Now what are the chances of that? Well here it is almost 3 wks later & nothing has been shipped. And I see the b/o date has been pushed even further out. Also important to note is that I go in ever day for the past week & cancel my order but nothing changes! I have disputed the charge w/ my cr card company & have the funds credited back but I still watch to see how long this is going to play out. Now if you haven't already figured out my title let me tell what I am 99.99% sure is happening here. These guys are using my money to pay for someone elses order placed before mine. Then they use your money to pay for my order and so on and so on. Ancient old business trick for failing or poorly run businesses. They have some great prices folks but what good are they if you never get your product? Stick with companies like the VitaminShoppe or other established ones where you will actually get what you pay for.

Lousy rotten customer service. THERE IS NONE! Backorder of items that never come! Refunds without the shipping and handling refunded and already added to the credit card. This fraud of a company should be shut down. DO NOT EVER BUY from this place! You will get some stuff and others will be backordered even when you placed the order it said, "in stock". I will tell all my friends and anyone that will listen! They suck!

Terrible customer service, or I should say no customer service at all. some of my items were on back order and I my credit card was charged as soon as I placed my order. Waited over 10 days before they even shipped partial order. Now they tell me that two items are not available at all and I requested a refund. Received a e-mail telling me that it will take up to 14 days to process my refund and up to billing cycles on my credit card statement to see my refund. When I call the toll free number there is no customer service to answer the phone. Can't reach them by e-mail. Will never order form this company again.

I placed a small $79+ online order with Vitanet on 8/3/10 and after paying, I was informed via e-mail that since one product was on back-order, nothing would ship until it arrived in the Vitanet warehouse (if there is one). Since then I have written every few weeks and get basically the same ridiculous answer, that it takes 2-4 DAYS to process orders, BioFreeze is on back-order, blah-blah-blah. At the very least, the other products should have shipped immediately, and I should have been offered an immediate credit if I chose not to wait a couple of months - or more - for the Bio-Freeze. I should have stuck with Vitacost, VitaGlo, or iHerb.com. *****************Buyer Beware*******************