Joseph D.
I trust we will get our refund. Eventually.
We placed our order on April 22. We received all our items except for two bottles of dark stevia which were on backorder. On June 18 we emailed them to ask about the status of the backorder. They responded that the backorder had to be canceled and that we would promptly receive a refund of $21.60. They said to allow 1 to 2 billing cycles for it to appear on our credit card. In September, we emailed them to say that we had not received our refund yet. The response was apologetic and said that all refunds have to be issued manually with the accounting department, and our refund was still in the queue We emailed them again on November 19. We received the same identical response. It is now November 22, and we are losing patience. It has been five months since they canceled the backorder, and seven months since we initially placed our order. We were not sure whether to give them one or two stars. We may still get our refund. Judging from the other ratings, they need to seriously rethink how they are running their company.