Tap ScoreReviews of mytapscore.com

Robin did a great job providing general guidance on a processing system for my water well. She did not push any particular supplier just how to clean up the water impurities and hardness.

Their customer service is top notch! Every email I wrote received a personal reply and they worked with the lab to get me our test results one day early. The results are easy to read and unbiased. So refreshing to get help from people who aren't trying to sell us something!

Edit: after hearing back from the owner and speaking to customer service I am revising my rating. Although I hope they possibly change the name of the updated test or add a clarifying paragraph to that page so others don't experience the same confusion, I am updating them to 5 stars as the test I did in November of '24 was thorough and easy to do and the results were clear and came a lot faster than those of their competition (whose test we did a few months prior.) The test we did with Tap Score in November 2024 was really thorough. We tested our well water using their "Advanced Well Water Test" post hurricane Helene and it was super helpful. It cost $295. I wanted to do the same test again for a different reason, to test our house water post filtration to see if the filters had any issues, and I went to their site and the exact same test (well, it seems they are testing for 114 analytes instead of the 108 in my test last year) and the price is $485!! Virtually identical test. One year later. That's insane price gouging. Shame on you Tap Score.

After ordering a $516 water testing kit, I decided instead to change Plumbing as well as hot water heater and Whole House filtration. I did not feel compelled to still test the water since the smell went away. I planned to call to return the set, however, was hospitalized and nearly died. After returning from the hospital, I called the company to return the kit. They said I was outside of the 30 day. Period. They are correct unfortunately I was a week outside of the return period. I provided them with documentation and pictures of my hospital. Stay asking if there was any way they could make an exception they told me to give the water test to somebody as a present. I'm sorry I don't usually give out $516 presents especially not ones that people will roll their eyes about and say what the F is this. I'm outraged disappointed and feel totally ripped off.

Do not use this company. My results were supposed to be back almost a week ago. When I call, get automated recording that keeps cutting out. Unable to submit question via chat or email - button to submit doesn’t work.

I had several questions regarding water testing. I spoke with Kelly from Tap Score who answered my questions. She was extremely friendly and knowledgeable. I highly recommend this company.

I had some questions about the water quality report I received so I reached out via the help line. Robin was extremely helpful and informative, walking me through the test report and recommending additional testing, and then providing advice on treatment specialists. Highly recommend this company, excellent customer service.

I can't say enough for the professionalism from start to finish. The testing was simple and the instructions were perfect. Receiving my results were right on time with great detail. After reviewing my report I started a chat to ask some questions expecting a bot but instead I got Robin. All I can say is she was excellent answering my questions while adding a comfort level to the quality of my water. I did my research before using Simple Lab so I expected quality and I received it 10 fold over. This company is what all companies should strive for. I also learned my report will be on their website forever which gives reassurance if I ever need the report. All I can say is you will be happy with the product and the service.