My Supplement Store Reviews | Read Customer Reviews of mysupplementstore.com

My Supplement Store Reviews | Read Customer Reviews of mysupplementstore.com

My Supplement Store reviews

2,355 approved reviews, newest moderated first

Ryan C.
Jul 14, 2015
Order satisfaction
My order was to be in between 7-14 days. Today is the 16th day. I called customer service and they now say maybe Friday which is another 3 days and that is no guarantee. I asked for a discount due to the delay they said sorry. I am buying from another site that can actually deliver what you order. You have lost my business.
Response from My Supplement StoreJul 14, 2015
Hi Ryan, I know Becky spoke with you on the phone about this issue. This is a pre-order product that is not out yet. The manufacturer gave us an estimated date, which we gave to our customers. We haven't received this new product yet though as the manufacturer predicted. You were never charged (we won't charge until it ships), so you can cancel any time before we get it in, which hopefully will be at the end of this week. Next time we will try to get better updates from the manufacturer to make sure the estimated time for release is more accurate. We do apologize. Thank you, The MySupplementStore.com Team
Report
Christian A.
Jul 14, 2015
Quick Delivery, Poor Customer Service
I'm pleased with how fast they shipped, but I had a problem with working an exchange for an item. I emailed but never heard back from them.
Response from My Supplement StoreJul 15, 2015
Hi, I do apologize about not getting back to you through email. It's always best to call or chat with us live through the website. Sometimes emails get caught up in our SPAM filters and we never see them. This might have happened this time. I am glad you received your package quickly and hope that you will order with us again in the future.
Report
Customer
Jul 14, 2015
Not pleased.
My items went backordered. Its been about a month since I ordered and Dont know when I will be receiving them.
Report
Charles
Jul 14, 2015
contrived shipping claims
order #100073425, I need joint supplements for my rehab nutrition SIJ dysfunction. I ordered 3 bottles of joyful joints on June 30. later that day I get a email confirming they shipped. the next day I get an email that says they are back ordered till the following day July 2. no time during my ordering process was I warned they mss did not actually have the product. my normal company I order this product from is strong supplement shop and they get it to my house in three days tops, it's July 14 and 16 days later I still I don't have my order. all I saved was 5 dollars over my usual company and feel your company is not professionally equipped to handle normal business. 16 days.., I will never buy anything from you again.
Response from My Supplement StoreJul 14, 2015
I wanted to apologize about this. It's usually a product we have in stock and it might have been that only some of your order was in stock and we had to wait for the other bottles to come in. This is rare and normally doesn't happen. I really apologize about this, but understand if you decide to never purchase with us again. The MySupplementStore.com Team
Report
David C.
Jul 12, 2015
Excellent
Good prices and quick shipping
Report
chad K.
Jul 10, 2015
No problems other than they dont like to send reoccurring customers (me) coupons or discount codes.
Easy site to use, shipping usually quicker than advertised. But wheres the discount codes for repeat customers?
Report
Anon
Jul 10, 2015
Excellent service
Fast delivery, all in order. Very happy. Would recommend.
Report
lee A.
Jul 8, 2015
Out standing
I needed a new supplier because who i used for years would not fix their CC portal and their email responses became as they were done. I took a chance on my supplement store. Glad I did. Fast response. Fast delivery without paying for fast delivery. found my new supplier for my supplement needs.
Report