My Supplement Store Reviews | Read Customer Reviews of mysupplementstore.com

My Supplement Store Reviews | Read Customer Reviews of mysupplementstore.com

My Supplement Store reviews

2,355 approved reviews, newest moderated first

szymon K.
Aug 11, 2015
mysupplementstore
great service, great prices, sell bulk protein without any additives, great!
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Mike T.
Aug 10, 2015
Poor customer service
I ordered a pct, creatine and DAA from MSS. I placed my order a week before my cycle was going to end, so that my order would arrive prior to the end of my cycle. After placing my order, they then notify me that the DAA was out of stock so my entire order would be delayed. I tried numerous times to contact them through email and phone and never got a response. I wanted to try and have my order shipped sepearetly from the DAA so that I could at least receive my PCT when my cycle ended. I ended up not getting a response until the next week after my cycle was over and the order had finally shipped out. They acted as if it was no big deal and didn't even offer to expedite my shipping or make up for their mistake of not stating that the DAA was out of stock prior to me ordering it. Very poor service, I would strongly not recommend My Supplement Store. There are many other companies out there that will gladly give you the service you deserve.
Response from My Supplement StoreAug 12, 2015
Hi Mike, I took a look at your order and when you placed your order the DAA was listed at "Low Stock - Shipping May Be Delayed". This is what held up your order. It looks like you emailed us a few days later (we only saw one email from you), which was the day we shipped out the entire order. We do apologize about all the confusion. When someone places an order and it's all in stock, which it will show on the website, we ship everything out the same or next day. I would still love for you to give us a second chance though...if you can email me at [email protected], I would be happy to send you a coupon for 10% off your next order and will also include a TON of samples. Thank you, The MySupplementStore.com Team
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jason K.
Aug 10, 2015
great timing!
Overall was impressed with how long my order took to come in the mail especially being in Canada! Will purchase of the site again! Thanks!! Jay Canada
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Yw
Aug 10, 2015
Supplement purchase
Quick no hassle experience.
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Miss susan R.
Aug 9, 2015
disapointed
i have not received my order yet and i placed it on the 17th of july. it is currently sitting in brisbane customs it would of been nice for the store to let us aussies know that we can longer buy from this store due to our customs changing all the laws and rules. i have just wasted over $100 AUD on a product i have once ordered from this store and loved but this time will not receive.
Response from My Supplement StoreAug 10, 2015
Hi Susan, It still is likely to make it through customs, as it hasn’t been returned to us yet (if it is returned to us, we will issue you a refund). We ship 100’s of packages to Australia each week with no issues. Products in some categories tend to get further scrutiny from customs, which is completely out of our control. The vast majority of the time we have no issues shipping Australia, but from time to time packages do get caught up in customs. In most cases they end up delivering after a delay in the customs process. As for customs laws, we try our very best to keep up with all of the laws of each country. When we become aware a given ingredient/product is banned from a country, we restrict shipment of it. To our current knowledge, the products/ingredients you ordered are not banned in Australia. Hope this helps
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Chandler
Aug 9, 2015
Dry gains
Great for dry gains no water retention
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Mary Jane M.
Aug 8, 2015
unsatisfied
I recently ordered a product and the bill was $99.00 and the person who took my order by phone refused to give me the $10 discount. I placed an order last fall and it was for the same amount and I was given the $10 discount.
Response from My Supplement StoreAug 10, 2015
Hi, We do not have any normal $10 off discounts all year round. Looks like you purchased last year, and what probably happened was you received an email for a special sale we were having. These sales are not year round, or during certain times of the year. I hope that this makes sense. Expect another good sale coming up around Labor Day ;-)
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Customer
Aug 7, 2015
Very reliable
Perfect transaction.
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