My Supplement Store Reviews | Read Customer Reviews of mysupplementstore.com

My Supplement Store Reviews | Read Customer Reviews of mysupplementstore.com

My Supplement Store reviews

2,355 approved reviews, newest moderated first

Donna L L.
Aug 27, 2017
Great prices and service!
Great prices and service!
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Paul F.
Aug 25, 2017
Been over 5 days UPS shows order hasn't …
Been over 5 days UPS shows order hasn't even been processed to be shipped.Unacceptable. I will not use this company again.
Response from My Supplement StoreAug 29, 2017
Hi Paul - We do apologize. I think we explained that we started moving over that time and all orders were delayed with shipping out. We offered you 15% off your order, but you requested a refund, which we gave you. Again...this was a rare occurrence, as we were moving our entire warehouse, offices and building a new store.
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A.R.
Aug 24, 2017
Excellent
Accurate and fast delivery.
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wenderson F.
Aug 24, 2017
order has not shipped!
order has not shipped!
Response from My Supplement StoreAug 25, 2017
Hi - Our 3rd party monitoring system flagged your order as fraud, which is why it wasn't shipped. You were not charged either. Sorry for the confusion.
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Chris
Aug 24, 2017
Order SEVERELY delayed -- Still haven't received it
I ordered Aug 3 2017. I sent them email confirming the address, they confirmed imy shipping address. I received tracking number the next day, Aug 4 2017. Tracking almost every week. Still no update from UPS. On Aug 22 2017 ( Singapore Time) I sent email to customer support (as per their contact details) inquiring about my order, no reply (although they said wait 1-2 business days for reply). On Aug 24 2017, I sent an inquiry to UPS and they said -- " Please note, at the moment all the details we have available for this shipment, is the billing information provided by the shipper on 08/3/17. As up to now the package has not been handed over to us. Once the shipment gets handed over to us, the transit information will be automatically updated and the package will be transferred over to your local Postal authorities; according with the service level selected by the shipper they will complete the delivery." Same day, Aug 24 2017, sent an email to customer support (as per their contact details) regarding UPS reply. Not really sure what happened with my order. I just think it's been too long already.
Response from My Supplement StoreAug 25, 2017
Hi Chris - On our website, we do state with the shipping method you chose, it can take up to 21 business days. And the products you ordered state ships out in 1-2 business days. Since you ordered on the 2nd, and it shipped out on the 4th, it has been around 15 business days, so it can take longer. There should be no customs issues with your order, so you should receive it sometime next week. Sorry for the communication, but on our website we do state we are moving our office and warehouse this week. We are finally back up and running with customer service today. If you emailed us, they should get back to you today or tomorrow, we are just behind because of the 4 days of moving. Hope this better explains it.
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Anne R.
Aug 23, 2017
This is a great place to order …
This is a great place to order supplements!!
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Joseph M.
Aug 23, 2017
very fast delivery
very fast delivery, will absolutely do business with again
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Lex G.
Aug 23, 2017
Great received my order quickly …
Great received my order quickly ,service surpassed any online purchase for workout supplements, I have recommended My Supplement Store to all my clients. Thank you keep up the good work!!!!!
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