MV.HealthReviews of mysteryvibe.com

It pleases me to be able to write this review. I had a personal issue with a item which seemed really well made and a quality product. This personal issue prevented me from using the product. I contacted customer service and a very nice person Kriz read my email, advised me of the company position, but considered my personal issues and issued a full refund. That is not something you see today, a good customer service department and nice people involved in it. If my personal issue is resolved, I will be back and purchase some items knowing that I am getting a high quality product. Good customer service goes a long way and this was a job well done. thank you

The product I purchased did not work for me, to my chagrin. But the customer service was top notch. Despite the fact that the product is a personal care item that cannot be returned, MysteryVibe issued a full refund. If another product from this company piques my interest later on down the line, I would not hesitate to make a purchase.

I bought a product that did not work for us, and Kriz over at MysteryVibe did an amazing job of giving directions on how to use it properly, and then if that still didn't work, which, unfortunately it didn't, she gave us store credit to purchase another product. The service was fast, this was done in an hour, and she was very kind and helpful. I'd 100% buy and support this company again.

Kriz from the MysteryVibe company were extremely responsive and took care of my issue the same day! Excellent customer service!

I made a second purchase of the same item that I previously purchased and got great use of and I contacted customer service with a simple observation that I made about the new purchase, they responded quickly and addressed all of my concerns. In this day and age this type of customer service is rarely seen I am extremely satisfied and I fully recommend this company to anyone thinking about making a purchase

Everything about the company is upfront and professional. Customer service is exceptional. It's clear they care about the experiences people have with their products, between the quality of the products themselves to the very helpful information on the website and included with the products to customer support, this company shines.

The product itself aside, the company blew me away. I accidentally ordered two and they made returning one as easy as possible and were completely polite throughout. Really sets the bar for customer service.

I looked at devices like Tenuto 2 but wondered about how much was hype and how much was fact and the price was higher than I was willing to risk. But, I kept looking, saw many other ED solutions but the Tenuto 2 looked like the most real. The day after Christmas an add popped up and it was on sale! What the heck, let's give it a shot. The device arrived quickly and I was impressed with how solid and quiet it was . The 4 motors was a new experience, they added a whole new dimension to the experience from all the other one motor vibrators I've tried. After a couple weeks, something seemed off, the feeling wasn't the same. After looking and testing, I notices one of the motors would stop after a while. If I tapped on it, it would start working again. I thought I must be imagining it and tried to ignore it. After another week, it was obvious the one motor wasn't working. I went to the website and found the customer service contact widget and sent a message. I received a quick reply and since my problem wasn't the usual type of question, I was immediately escalated to the top engineer. After a video of the problem and a couple emails he determined there was an actual problem and sent out a new replacement device. I'm beginning to think defects like this are quite rare as customer service has been checking back with me to make sure my problem is resolved which is really quite unexpected and appreciated. The Tenuto 2 is more than I expected. The free prewritten vibes (patterns, programs) seem to cover the range of capabilities and many feel like there are other moving parts than just the 4 motors. I only wish there were more. There is a vibe creating part of the app and I've written several but can't get the same kind of feelings as the prewritten ones. Maybe if I had any musical ability I would be better at it. Over two months in, I'm happy with my purchase and the company. I'm looking forward to new innovations they might come up with.