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My RNK (myrnk.com) has 590 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kun W.
The worst, most incompetent and most inefficient customer service I have ever had. The supposed CS manager Shaly didn’t halp at all. I have repeated my concerns multiple times and still have not got a resolution. Be cautious, the company also attempted to charge you randomly. And when asked about the unexpected charges, they just ignored the questions. Avoid this company at all cost.
Ty
Stay away from this company they are a scam. I called and requested to cancel my subscription due to health changes. I was not able to continue taking the medication I had a subscription for. Instead of counseling my subscription they chose to cancel my subscription in the middle of the next month so they could charge me illegally and send the medication that I can not use anymore to me anyway. I called and spoke with two representative about the issue and after I talked to the representative about the issue, they confirmed the shipment and shipped it out expeditiously. Garbage company.
Response from My RNKSep 18, 2025
Hey there, We apologize for the inconvenience you faced. We’ve reached out to you privately and are already working on a resolution. Thanks for giving us the opportunity to correct this. Warm regards RNK Health Team
Sunshine H.
Bottle came right to the door and the medical evaluation was fast and easy
Response from My RNKSep 10, 2025
Hey, Thanks so much for taking the time to share this. We're glad you feel supported — that’s what we’re here for! Kind regards, RNK Health Team
Heidi
VERY DISAPPOINTED - BAIT AND SWITCH!!!! This company advertised 2400mg for $189...guess what I received?? 200mg! That is it! This is so bad, and I am highly disappointed in their fake advertising. UPDATE 9/10/25 I received a personal email from Nick and told me he will make good on the advertised amount. I will change the star rating when this occurs next month, but for now, I am happy with their quick and courteous customer service ANOTHER UPDATE 12/2/2025 So they are telling me that they are having problems with the portal and not being able to have people fill out their refill forms online. So we did it over the phone, after I called several times. They charged me in October, and I haven't received that order yet. Then on 11/25 they charged me again. I have had it with this company. They need to reimburse and cancel as I requested. I had big hopes.......... but they were not to be....
Response from My RNKSep 10, 2025
Hi Heidi, I’m really sorry to hear about the confusion with your prescription - I completely understand how frustrating that must feel. I’ve already sent you a personal email so we can go over your case in detail and make sure you get exactly what you need moving forward. Just to clarify, for safety reasons all NAD+ prescriptions begin at 1000 mg unless we receive official documentation confirming a different dosage. I know this may have caused some concern, so in my email I’ve outlined a personalized solution for you, including adjusting your next prescription and adding a discount as a goodwill gesture. Please take a look when you get a chance - I’ll personally ensure everything is resolved quickly and smoothly. Warm regards, Nick Team Lead, RNK Health Patient Support
Chris V.
Everyone i have dealt with have been great. I really appreciate the online telehealth calls and the providers adjusting my meds to meet my needs. I would highly recommended rnk health to anyone
Response from My RNKSep 9, 2025
Hell Chris, Thank you so much for the kind words! We're thrilled to hear that you're seeing progress — it's exactly what we aim for. We're proud to be part of your journey. Best regards, RNK Health Team
rejji
Very professional and caring experience.
Response from My RNKSep 9, 2025
Hello, We really appreciate your feedback! We do our best to stay transparent and supportive from day one, so it's great to hear that reflected in your experience. Kind regards, RNK Health Team
Tiffany D.
The staff is very helpful.. physicians are helpful. My only complaint is the refill process could be easier and faster on receive the product
Response from My RNKSep 4, 2025
Hello Tiffany, We really appreciate your feedback! We do our best to stay transparent and supportive from day one, so it's great to hear that reflected in your experience. Kind regards, RNK Health Team
James W.
They bait and switch the NAD+ I purchased. On the website, it says you will get up to 2400mg+. I only received 1000mg. I inquired through their customer service and received no answer after several days. They finally got back to me and claimed it is up to 2400mg and there is no clarification on what you would actually get.
Response from My RNKSep 3, 2025
Hi, James, Thank you for sharing your experience, and I’m truly sorry for the frustration this situation has caused. I’ve personally reached out to you via email to clarify your prescription details and to propose a way to make this right moving forward. At RNK Health, patient safety is always our first priority, which is why initial NAD+ prescriptions start at 1000 mg unless official documentation of prior dosage is provided. That said, I completely understand your concern and I’ve offered you a tailored solution, including adjusting your next prescription and providing a discount as a gesture of goodwill. Please check your inbox for my message - I’ll personally make sure everything is handled quickly and smoothly for you. With appreciation, Nick Team Lead, RNK Health Patient Support
